I am trying to export Service Desk project and it complains about missing resolutions.

[Anna Shvygar]

I am trying to export Service Desk project ( through Project Configuratior) and it complains about missing resolutions. These are resolutions that I deleted myself. Is there a way to see where are those missing resolutions are being referenced or how to automatically remove reference to missing deleted resolution?

Here are the errors:

• [Project ISD] [Workflow scheme Jira Service Desk IT Support Workflow Scheme generated for Project ISD] [Workflow ISD: Service Request Fulfilment workflow for Jira Service Desk] [ Translating resolution Id 10001]  Could not find object: Resolution value with id: 10001

• [Project ISD] [Workflow scheme Jira Service Desk IT Support Workflow Scheme generated for Project ISD] [Workflow ISD: Service Request Fulfilment workflow for Jira Service Desk] [ Translating resolution Id 10000]  Could not find object: Resolution value with id: 10000

• [Project ISD] [Workflow scheme Jira Service Desk IT Support Workflow Scheme generated for Project ISD] [Workflow ISD: Service Request Fulfilment with Approvals workflow for Jira Service Desk] [ Translating resolution Id 10001]  Could not find object: Resolution value with id: 10001

• [Project ISD] [Workflow scheme Jira Service Desk IT Support Workflow Scheme generated for Project ISD] [Workflow ISD: Service Request Fulfilment with Approvals workflow for Jira Service Desk] [ Translating resolution Id 10100]  Could not find object: Resolution value with id: 10100

[Kristian Walker _Adaptavist_ · Accepted solution]

Hi Anna,

Thank you for your question.

I can confirm that this error indicates that the object with the Resolution objects with the ID's of 10000,10001,10100 is not available in the Workflows named ISD: Service Request Fulfilment workflow for Jira Service Desk and ISD: Service Request Fulfilment with Approvals workflow for Jira Service Desk that is being exported as they have been deleted.

In order to work around this error, you should remove all references to the invalid Resolution objects inside of the Workflows named  ISD: Service Request Fulfilment workflow for Jira Service Des and ISD: Service Request Fulfilment with Approvals workflow for Jira Service Desk in the source instance before generating a new export to import from.

A tip for objects used in a workflow is to export the workflow out to XML so that you can search for where the invalid ID’s are referenced.

If this answer has solved your issue can you please accept it in order to mark this answer as correct for users who are searching for a similar issue.

Regards,

Kristian

[Anna Shvygar]

Hello Kristin, I was able to find missing resolutions using your tip to export workflow as XML. Thanks a lot !