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In Jira Service desk Dynamic form added related field is not showing up in customer portal

Jeya
Jeya
Contributor
February 27, 2023

1. In Jira Service desk Dynamic form added dropdown field as related field is not coming up in customer portal.

2.if we add text field in related field it is coming

please let me know the reason & solution

 

 

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Valerie Knapp
Valerie Knapp
Community Champion
February 27, 2023

Hi @Jeya , thanks for your question.

This sounds like a problem with the app. I would recommend that you contact the vendor for support - Deviniti Apps Support - Jira Service Management (atlassian.net)

Cheers.

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Jeya
Jeya
Contributor
March 17, 2023

Thanks for the input, indeed the problem with app only, we have got fixed the issue,

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