Is there a way to create an action when an agent opens a request?

Mayssam Ismail October 11, 2018

Would love to have this

1 answer

0 votes
Scott Harwood
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 12, 2018

Hi Mayssam,

If I understand you correctly you want to do something as a result of an agent creating an issue (excluding customers)? 

In that case yes you can create a rule like this:

Screen Shot 2018-10-13 at 11.52.43 am.png

Let me know if that will work for you.

Cheers,

Scott

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events