Is there a way to create an action when an agent opens a request?

[Mayssam Ismail]

Would love to have this

[Scott Harwood]

Hi Mayssam,

If I understand you correctly you want to do something as a result of an agent creating an issue (excluding customers)? 

In that case yes you can create a rule like this:

Let me know if that will work for you.

Cheers,

Scott