Mockups don't appear always when viewing a page in Confluence Cloud.

[Eugen Walcher]

We've got a lot of pages in Confluence with Balsamiq mockups.  Recently users have been experiencing an issue where all the mockups in the page don't appear.  The fix to date has been to refresh the page (F5 in the browser) and eventually they will display.   We've seen this with multiple machines, both mac and windows and in different browsers.  

Has this problem been seen before?

[Virgin Pereira · Accepted solution]

Hi Eugen and sorry for the trouble.

There is indeed an ongoing issue that is being investigated by the Atlassian team on this thread. We reported it a few days ago.

Would you mind joining the thread there to be notified about updates directly?

Any questions, we're here (support@balsamiq.com)!

[Thomas Roloff]

can you give me also rights to watch the thread please? it is affecting a lot of users on our project.

thomas.roloff@lhind.dlh.de

thanks!

[Virgin Pereira]

Sorry to hear that you're affected as well, Thomas.

I've just invited you there.

[Valéry Guilleaume]

Hi, 

I have the same problem and I'm interested to understand how this has been resolved ?

THanks

Valery

[Eugen Walcher]

Hi, it's not resolved yet.  There is a ticket open with Atlassian that they are working on. 

https://jira.atlassian.com/browse/CONFCLOUD-67710

[Valéry Guilleaume]

Thanks Eugen, I will follow the linked ticket.

This is very problematic as we can't open our Balsamic documents which are in Confluence.

We have a lose of information for now.

[Eugen Walcher]

Hi Virgin, thanks for the reply.  Great to hear it's not just me.  I don't seem to have access to review that thread - could you give me access?

[Virgin Pereira]

Sure thing! Could you please share your email either here or via support@balsamiq.com so I can invite you there? Thanks!

[Eugen Walcher]

eugen.walcher@worldsmart.com.au

[Virgin Pereira]

Just shared the thread with you.

[Thomas Roloff]

how is this an accepted answer? i see no solution provided, as my users face the same issue

[Virgin Pereira]

Sorry about that, Thomas. We hope that this will be fixed on Atlassian's end pretty quickly.

Don't hesitate to share more details on the related if needed.