Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 19:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Advanced Issue Acceptance plugin just spins on retrieving Issue type

Ronald Lambalot
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 2, 2017

I installed Approvals- Advanded Issue Acceptance plug-in, on a JIRA 7.5.1 instance.  Going into New approval configuration, I can select Project, but when I select any of the other fields (Issue Type, Status, etc), nothing is returned, and it just says "Searching..." with no results displayed.  This is a small instance with less than 70 projects.  I turned on log debugging, but did not see any errors.

 

 

 

 

2 answers

0 votes
Ryan Gillespie
Contributor
December 18, 2018

I have two possible suggestions.

When I first set this up, I believe that 1) I had to set up an Actor first in the settings. This way it knew what it had access to. Could be wrong in that this wasn't required, but I think I recall that being limited until the Actor was set.

2) Once in the Configuration, are you just clicking and typing in the drop downs? Those are filters to items already created. You have to just click the Add button off to the right. This will give you a pop up with options to set up an item. I removed some items when I was first starting and then typed in the filter part and saw the same behavior you're describing. Just click the Add button to the right.

0 votes
Peter Gruber April 19, 2018

Are there any news?

I'm running into the same problem.

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, atlassian government cloud, fedramp, webinar, register for webinar, atlassian cloud webinar, fedramp moderate offering, work faster with cloud

Unlocking the future with Atlassian Government Cloud ☁️

Atlassian Government Cloud has achieved FedRAMP Authorization at the Moderate level! Join our webinar to learn how you can accelerate mission success and move work forward faster in cloud, all while ensuring your critical data is secure.

Register Now
AUG Leaders

Upcoming Apps & Integrations Events