Can it use different workflow base on a cascading field value change?

[ClaireYang]

We use jira software, and I create a project named 'AHD'. In this project, there are 2 workflows, one is 'process with approval', the other is 'process without approval'.

We have a cascading select list named ‘Service Category’, the parent list is 'Jira', 'Git', 'Jenkins', and their options are 'Set up privilege', 'Create new project', 'Others' and so on.

What I need is, when user choose 'Jira'--> 'Set up privilege', issue work with workflow 'process with approval'. But if user choose 'Jira'--> 'Others' or 'Jira' --> 'Create new project', issue will work with workflow ''process without approval''.

Can it be possible? If so, how can I do this?

Best Regards,

Claire

[ClaireYang]

Finally we use script add-on to resolve this problem

[Aron Gombas _Midori_]

You need to use the issue type to represent if it is a "with approval" or "without approval" case. This is because different issue types can have different workflows.

So use two issue types and set up the issue creation process to guarantee that based on the Service Category the correct issue type is created. You could eventually create a Service Desk portal for this where Service Category is modeled with the request type.

[Nic Brough -Adaptavist-]

No, the workflow is determined by the project and issue type.  You need to set up your projects and issue types in a way that leads the people using it to select the right one, so that it follows the workflow you need.