Cannot add JIRA task from MS Teams. Getting message "Could not find project with key BS"

[Piotr Stankiewicz]

Hi,

Cannot add JIRA task from MS Teams. Getting message "Could not find project with key BS"

I don't have rights to BS project in JIRA Cloud, 
but how can I chose the right project, where can I configure the right project  ?

[Erik Vanderstraeten]

I've filed a bug for this.
I'm prety convinced that I've figured out the issue as: current user doesn't have access to the first project in the Jira project list that the Teams app fetches.

I don't think you can access the request, but I mentioned your post in it.
So, as a reference, this is the support request: https://getsupport.atlassian.com/servicedesk/customer/portal/47/SPSP-17484

I'll try to remember to keep you posted on the status of this request.

[Erik Vanderstraeten]

Hi Piotr,

Bug (+workaround) got registered: https://jira.atlassian.com/browse/JSWCLOUD-21245 
Add yourself as watcher if you want to get notified upon solution.

[SoftServe Support]

Hi @Piotr Stankiewicz ,

Thank you for your question.

In fact, if you don't have rights to a project in Jira Cloud, you won't be able to access it through the application as well. Concerning your second query, it would be amazing if you could contact our support team by going to the following link https://www.softserveinc.com/en-us/msteams-atlassian-privacy-policy and filling in the form providing more details on your request.

Best regards,

SoftServe Support Team