Email This Issue plugin does not create comment for sent email

[Stefan Geyer]

We have a strange problem with the JETI plugin on our production system (Jira 5.0.1 with JETI 5.0.4).

While sending emails from the site and workflows works well there are no comments with the sent message details added to the issue. I tried re-installing the plugin, restarted Jira, to no avail.

- I have not touched the velocity templates for the comments, the plugin is installed as supplied by the vendor

- The user sending the email from Jira has rights to comment manually (so it shouldn’t be a permission issue)

- There are no error messages in the logs

The exact same setup works on our testsystem, no problem there. The only difference between the test and the production system is that we are using Kerberos Single Sign-On on production, could that be a factor?

Thanks for you help, let me know if I need to share some more details.

[Stefan Geyer · Accepted solution]

A confirmed bug in the plugin version 5.0.4 prevents the sent email to be added to comments.

Be sure to NOT suppress the comment event in the properties file, then it will work:

#suppress JIRA event when adding email comment, true or false          
suppressCommentEvent=false

[Amit Pratap Singh]

Thanks for the update Tibor, It works well after updating the dropdown setting.

[Tibor Hegyi _META-INF_]

Amit, when you send the email, please open the mail options panel by clicking the Options button. You should see a drop down: comment visibility. Please set it properly. JETI will add a comment when you send the email this way. However, the comment will not contain emai attributes like the sender, recipients,etc but only the email body you enter. Please read through https://metainf.atlassian.net/browse/JETI-157 to understand why and what will happen. I hope it will be clear afterwards. Tibor

[Ryan Meinzer]

I am running into the same problem with 5.3.1.3 as Amit.

[Tibor Hegyi _META-INF_]

Just to be sure, this bug has been fixed and JETI creates comments or comments can be easily suppressed.

[Amit Pratap Singh]

Hi Tibor,

I am using Version : 5.3.1.3 and facing the similar issue.

When i used "Email" button, i got the email into the Email tab but comment section not updated.

I tried both option into the configuration file but the results are still same.

suppressCommentEvent=false

or

suppressCommentEvent=true

So every time when we use this feature, we need to update the comment section manually and this is a painful process.

As you mention that this bug is been fixed, so please let me know the updated version of this plugin. so that i can switch to that particular version.

~ Thanks