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How to re-add the user "addon_com.thed.zephyr.cloud" for Zephyr Cloud in Jira

Doug Henderson
Doug Henderson October 14, 2019

Following an upgrade, our Zephyr for Jira Cloud instance is now missing the required user "addon_com.thed.zephyr.cloud". Our ability to use Zephyr is greatly impacted by this situation. 

However despite many web searches and attempts, we cannot figure out how to re-add this essential user to Jira Cloud. All new users created in Jira Cloud seem to require an email address.

Can anyone provide a way to re-add this user name? 

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Naveen K S
Naveen K S
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October 22, 2019

If this is related to the Zephyr menu not appearing then a fix was released on Friday to address the issue. Are you still facing the issue?

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