Insight - Import TAB - Error Something went wrong. Contact administrator

[Andre]

I have Insight and some imports. I deleted an object and wanted to return to the import tab in the object schema and when i clicked the import tab an error pops up:

Error Something went wrong. Contact administrator

I have many imports and rules in there and need to adjust them.

How can I fix that problem?

Many thanks for any help.

[Hakan Bahadir]

Hello Andre,

You can contact our Support Team via support.mindville.com. We will be happy to help.

Best Regards,

Hakan Bahadir

Solution Architect

Mindville Team

[Andre]

Hello Hakan.

I have a ticket RPS-16979 with this issue at the mindville support.

[Juraj Drahoš]

We are facing the same problem. Did you manage to solve it some way?

[Alan Fitzpatrick]

This issue keeps popping up for me too.

Was there any progress on this since July?

The problem renders some of my object schemas unusable 

In my case, I think I deleted some objects or object types when this happened.

[Andre]

The support team told me to search for fragments that are left after deleting the objects.

Do a SQL search query:

SELECT * FROM "AO_8542F1_IFJ_IMPORT_SRC_OTA" WHERE "OBJECT_TYPE_ATTRIBUTE_ID" NOT IN (SELECT "ID" FROM "AO_8542F1_IFJ_OBJ_TYPE_ATTR")

If there are showing up some results, I had to delete them using this SQL query:

DELETE FROM "AO_8542F1_IFJ_IMPORT_SRC_OTA" WHERE "OBJECT_TYPE_ATTRIBUTE_ID" NOT IN (SELECT "ID" FROM "AO_8542F1_IFJ_OBJ_TYPE_ATTR")

After doing this and refreshing the Insight tab, my Insight import tab works fine.

Please keep in mind that I am not a support member. This was the way to get it run for me. Deleting SQL tables may cause critical problems to your jira/insight build.

If you are unsure what do to, please contact the support Team support.mindville.com

I hope I could help you out. Greetings from Germany.

[Alan Fitzpatrick]

Thanks very much for that Andre. Much appreciated. I'll give it a try the next time the issue pops up. For now I've had to rebuild my object schemas :)