JIRA Automation + ZenDesk Support

[Anna Robinson]

Are there any options for ZenDesk Support within JIRA Automation?

The built-in separate notification flow for ZenDesk support is just not working for us - it requires the team to create 2 separate comments just to notify the ZenDesk agent - this is often forgotten and is extremely tedious.

I would like to create a trigger -> Action event when an issue is commented on, the status in ZenDesk will flip to Open and the agent is notified.

[Jose Lobo (Solutions Architect at Exalate)]

Hello @Anna Robinson,

From what you are saying, it looks like an add-on can work for you.

Adding to @Ste Wright apps, I recommend you consider Exalate Sync Tool (the app I work at). You will be able to create triggers and scripts that allow your integration between Zendesk and Jira to be as robust and flexible as you want.

We even have a guide on how to integrate these two:

• How to Set up a Jira Zendesk Integration

Let me know if this helps :) 

[Ste Wright]

Hi @Anna Robinson 

Not that I know of natively.

Automation relies on access to the trigger and destination issue, this wouldn't be the case with a related Zendesk ticket as it's off-site.

You'd need to consider whether this is possible with either an inbuilt connector - or an app from the Marketplace such as:

• Zendesk Jira Connector 
• Zendesk Support for Jira 
• Sync Zendesk with Atlassian Apps 

Unfortunately I don't have a version of Zendesk to check if these can accomplish your needs. For more options, see the Marketplace.

Ste