Missing Development Panel? GitHub Integration

[Joe Buhlig]

I've done quite a bit of searching with no luck. And it seems I'm not the only one struggling with this. 

I followed the GitHub instructions to the letter. Both sides (GitHub and Jira) show that everything is green lights all day. But when we commit messages to repos with the smart syntax, we get nothing. Even the dev panel is missing. 

This seems like an issue on the Atlassian side of things since the panel is missing entirely. But the support docs all point to GitHub for issue resolution. So I'm posting here, hoping the Atlassian team (or a fellow user) has any ideas of what to try. I'm at a loss of where to even start right now.

[Parker_Gordon]

Yes, I'd like to echo the fact this has been absolutely painful to setup (Still waiting to see if a "full" refresh works). If Atlassian does not make the integration more seamless with GH I suspect accounts will continue closed. Very disappointing. 

[Daniel.Wang]

Same issue, can't see development panel with GitHub Enterprise, the panel only appear when connect to Bitbucket.

[Alecise]

Hi, if you don't see the Development Panel on the issues and the integration is set correctly, it may be because you don't have the permission to see it : 

By default, users that are allowed to see the development Panel are those with a Project role of : developers, atlassian-addons-project-access

If you have a different Project Role, you can fix this by targetting yourself in the permission, via Cog Icon > Issues > Permission Schemes > {the permission scheme where the projects are involved} > View Development Tools.

Hope it helps ! :)

Sources :
https://support.atlassian.com/jira-software-cloud/docs/view-development-information-for-an-issue/#Viewingthedevelopmentinformationforanissue-Beforeyoubegin
https://confluence.atlassian.com/jirakb/how-to-remove-or-edit-access-to-development-panel-701268686.html

[Joe Buhlig]

Quick update for those watching this.

I've tried every solution in this thread plus some. Nothing changes the status and even after a 30-day wait with no edits, it does nothing. The more time we spent with the Jira system the more we like it but with our actual work being almost entirely in GitHub, it's crucial to our speed and communication that we can see commits, issues, and PRs alongside our stories.

So, with this integration continuing to fail, we gave up on Jira. We built out our own system on top of Discourse and cancelled our account with Atlassian. It's cheaper and more importantly, it works!

Thanks to everyone who offered help here. Unfortunately, nothing works here and I have to make the recommendation that anyone doing development work in GitHub should avoid Jira.

[rhonda mcdonough]

for us, the development panel was not displaying even though the GitHub Configuration status was "COMPLETED".  i clicked on the GitHub Configuration -> Retry button.  status went to PENDING and after ~5 min went to COMPLETED. after that we were able to see the Development panel on our tickets.

[Brian Barbe]

This worked for me as well. Thanks, Ronda.

There are two Retry options, "Normal" and "Full". Normal did not change my ability to see the development panel, but Full did.

So I did two things based on this thread:

1. Went from selecting "All Repositories" to selecting the repositories individually that I wanted to sync (about 20)
2. Went through a "Retry" -> "Full" -> Submit

The status changed from "Completed" to "Active" to "Completed", and my recent pull requests on my test issue were visible without me having to resubmit the pull request.

Suspecting that step 2 may have been the only thing I needed to do, I went back to "All Repositories" again. Status went from "Completed" to "Active" to "Completed" and the development panel was still visible on my test issue.

Thanks again!

[Stuard Gerardo Carrillo Gonzalez]

@Brian Barbe you save my day

[adam]

I had this problem too. Whatever I tried, I could never see the development panel or get the two services playing nicely.
Here's how I fixed it:
- It seems that the synchronization is very slow for a large number of GH repositories so the first step is to reduce that down to a handful if at all possible.
- Next up I couldn't get the sync status to change from "Active" to "Completed" until I re-added my organization (without removing it to begin with). Once the organization was added a second time, the sync status took a minute to change from "Pending" to "Completed"
As mentioned above, once the "Completed" status was achieved, the integration just worked, I made another commit on the GH and it appeared in the developer panel on Jira.

I'm adding this in the hope it helps someone else.

PS: It's also worth noting that the integration is actually open sourced and you can check it's activity out (or lodge any issues) here: https://github.com/integrations/jira

Good luck

[Heiko Ehrig]

Thanks that hint with the status helped.

[BillyP]

So the answer was to wait it out?  

[Michael Witwicki]

Well, what I did first was to re-configure it with just a single repo (rather than All) to prove that it worked. Even that took a few minutes. 

But yeah, that was the answer for me.

[Michael Witwicki]

Hey folks,

Quick update on my end. My Github account included a lot of repositories and I selected "All Repositories" in the "Repository Access" section when configuring the addon.

The sync status said "Active" which is misleading because I thought that meant it was done. Apparently there is also a "Completed" status which means that all the repos are now available.

So I believe it may just take some time before all repos can become available (multiple hours in my case).

[Joe Buhlig]

Good to know, @Michael Witwicki. We have almost 80 repositories on our end. Can I ask how many you're working with?

We're still sitting in Active status. So maybe we need to wait for Completed.

I installed it 4 days ago. Though right now it says it was added 24 hours ago. Which is weird. Maybe it's just a matter of time. Not sure why it would take so long for an API connection like that, though.

[Michael Witwicki]

We have 86 repos. It took somewhere between 2-6 hours (I was away for a while so I'm not sure). I bet they need to space the API requests to avoid hitting limits or something. But either way, it definitely completed, just took a while.

[BillyP]

Hi @Joe Buhlig 

What are the security settings on the repos?  

Can you create a test project in Jira and test repo in Github to remove some of the possible variables?

:)

[Joe Buhlig]

The repos are mostly private with a handful of public. Not sure what settings would matter since the app has account access. So it shouldn’t matter. 

[Michael Witwicki]

Our setup is exactly the same @Joe Buhlig - primarily private with a few public.

[Michael Witwicki]

I'm in the same boat here. I'm wondering if the Development Panel just isn't available for Next-Gen projects or something?