Add default value based on a custom field in Jira Service Desk.(Server)

[Rajaravikiran S]

We want to add default value to certain custom fields based on the value of a dropdown field.
I checked with Behaviour. We can add the same in Initialisers. But the problem is it populates default values once the create screen is loaded but not based on the value of a custom field.

Kindly suggest an approach or alternative.

[Matthew Clark]

Hi Rajaravikiran

If you want a Behaviour to set another field to a certain value when a given select list is changed then you need to add a Field level script on the select list inside your behaviour configuration.

i.e. you have to choose the select list field in the behaviours and attach a script to it.

You can control the value of a text field based on the value of a select list with a script like the one shown here in the Adaptavist Script library

Regards

Matthew

[Florian]

Try automation for Jira. It should do it.  

[Rajaravikiran S]

Hi Florian.
Could you please explain this a bit as to how we can set default value as well as if the user modifies the default value , the modified value should not be overriden as the automation or behaviour will run each time and that can override the modified value.