Adding an attachment to a comment

[Siavosh Kasravi]

I use this method to add an attachment to an issue:

def attachmentManager = ComponentAccessor.getAttachmentManager()
def bean = new CreateAttachmentParamsBean.Builder(tempFile,
"keylead_"+reqCheckJSON["id"]+".pdf", //resultMap["set"][0]['note']+
'application/pdf',
currentUser,
issue).build();//copySourceFile=false

def changeItemBean= attachmentManager.createAttachment(bean)

 But customers can't see the attachment.

I wondered maybe I should add the attachment as a comment. 

I didn't find a way to make attachment visible to customers. Neither was I able to attach it as a comment.

What do you think is the right way and how?

[Siavosh Kasravi · Accepted solution]

Found the solution: After attaching the file to issue, a new comment should be added to it containing attached file name by [^ and ] tags like:

Attachment added [^filename.pdf].

[Ahsan Nafees Ansari]

This solution is only for ScriptRunner Server?

Any suggestions to use it on ScriptRunner Cloud ?

Thanks in advance.

[DPKJ]

Try something like this,

def attachmentManager = ComponentAccessor.getAttachmentManager();
def issueManager = ComponentAccessor.getIssueManager();

CreateAttachmentParamsBean bean = new CreateAttachmentParamsBean.Builder(
  tempFile, fileName, 'application/pdf', user, issue).build()

ChangeItemBean changeItemBean=  attachmentManager.createAttachment(bean)

issueManager.updateIssue(user,issue,new EventDispatchOption.Factory().get(EventType.ISSUE_UPDATED_ID),true)  

[Siavosh Kasravi]

Thanks. Can you please give me a brief explanation on what it does? Or lead me to a book or other resource which explains the matter.

[DPKJ]

There is no specific book, you can learn it from Jira's java api.

What it does is (line by line),

• Create instance of attachment manager
• create instance of issue manager
• Create new attachment bean object (a placeholder for attachment)
• Create new change item (as we want to update issue)
• Call updateIssue on issue manager.

[DPKJ]

You can upvote or accept answer if it helped you.

[Siavosh Kasravi]

• Call updateIssue on issue manager.

What this line exactly does?

I won't forget to upvote after I tested the solution. Thank you.

[DPKJ]

What we have done before this like is update issue object in issue to have an attachment associated with it.

But to save these changes that we have to done to issue object has to be transferred to database. So we call,

issueManager.updateIssue(user,issue,new EventDispatchOption.Factory().get(EventType.ISSUE_UPDATED_ID),true)

This method update issue object to database and raise and event so other jira services can know that issue has been updated.

[Siavosh Kasravi]

Unfortunately nothing happened after I added that line.

[DPKJ]

I think you need to confirm ScriptRunner team, this seems to be working fine on my instance.