Atlassian support ignores me, what could I do?

[Vladimir Pal]

Hi!

I have a marketplace app, but this app is currently hidden from public view.
I don't know why.

I see an alert in the marketplace vendor account:
"This app is currently hidden from public view. To change this setting, please contact Marketplace support."

24/Jan/19 I've created a ticket for marketplace support. But they completely ignore me.
Can anyone come across this? What could i do?

[Stephen Sifers · Accepted solution]

Hello Vladimir,

I found your request for the marketplace app not displaying. We’re looking into it now.

Regards,
Stephen Sifers

[Stephen Sifers]

Hello, again Vladimir,

We've updated your submitted issue. Please review the update you've received from the issue.

Regards,
Stephen Sifers

[Vladimir Pal]

I've got the reply.
Thank you.

[Francesc_Arbó]

Hi @Vladimir Pal,

in Atlassian official documentation I've found this: https://confluence.atlassian.com/upm/configuring-marketplace-connectivity-306350947.html

Maybe the firewall doesn't allow Jira to access the marketplace. Read this part called: Configuring your firewall for UPM connectivity

[Vladimir Pal]

The app works and was worked more than 1 year, they just hide it from the marketplace.

[Francesc_Arbó]

Which app is? Maybe it's not supported or just disabled from marketplace.