Cannot retrieve custom field value from user picker type

[Eugene Domingo]

I been having a hard time finding out why this is not working. I am trying to get the custom field value of "Affected User" which is a user picker field.

Here's my groovy script.

import com.atlassian.jira.ComponentManager
import com.atlassian.jira.issue.customfields.manager.OptionsManager

def componentManager = ComponentManager.instance
def optionsManager = ComponentManager.getComponentInstanceOfType(OptionsManager.class)
def customFieldManager = componentManager.getCustomFieldManager()

def type = issue.getIssueTypeObject().getName()
def summary = issue.getSummary()
def cf1 = customFieldManager.getCustomFieldObjectByName("Affected User")
def user = issue.getCustomFieldValue(cf1)

The type and summary works fine when I run it in the script runner with the following code:

def componentManager = ComponentManager.getInstance()
def issue = componentManager.getIssueManager().getIssueObject("ACR-42")

I get the following results with script runner:

com.atlassian.crowd.embedded.ofbiz.OfBizUser@c2c49b46

Any idea why I can't actually retrieve the user name?

[JamieA · Accepted solution]

The actual user name (not the User object) should be:

issue.getCustomFieldValue(cf1).name

[Eugene Domingo]

Thanks. That worked. Always missing something simple.

[J Manas Kumar]

hi @Eugene Domingo you have used this script for Listener or Behavior? 

Because when i am using it in listener , i am getting error for static type checking error "def issue = customFieldManager.getIssueManager().getIssueObject("ACR-42")"

below i have pasted the code.

import com.atlassian.jira.ComponentManager
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.fields.CustomField
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.user.util.UserUtil
import com.atlassian.crowd.embedded.api.Group
import com.atlassian.jira.issue.customfields.manager.OptionsManager

def componentManager = ComponentManager.getInstance()
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def optionsManager = ComponentManager.getComponentInstanceOfType(OptionsManager.class)
//IssueManager issueManager = ComponentAccessor.getIssueManager();

def issue = customFieldManager.getIssueManager().getIssueObject("ACR-42")

def type = issue.getIssueTypeObject().getName()
def summary = issue.getSummary()
def cf1 = customFieldManager.getCustomFieldObjectByName("Impacted Application/s")
def user = issue.getCustomFieldValue(cf1).getName()

Regards

Manas