Custom Validator exception doesn't work on Jira 8.16.1 in Customer Portal

[Luca Andreatta]

I just upgraded Jira to version 8.16.1, but the custom ScriptRunner validator that I wrote doesn't work anymore, the error message doesn't appear in the Customer Portal.

I tried also with a Simple Scripted Validator linking it to the description, but the error is the same.

import com.opensymphony.workflow.InvalidInputException

throw new InvalidInputException( "ERROR MESSAGE.")

[Ram Kumar Aravindakshan _Adaptavist_ · Accepted solution]

Hi @Luca Andreatta,

If you intend to use the Simple Scripted Validator, you do not need to return the InvalidInputException. It only requires a boolean response, i.e. something like:

issue.projectObject.key == 'XYZ'

If you intend to use the InvalidInputException, you should use the Custom Script Validator instead.

Could you please paste a print screen of your validator configuration for more information?

Thank you and Kind Regards,

Ram

[Luca Andreatta]

Hi Ram,

it doesn't work also with Simple Scripted Validator and the configuration is very simple, so I don't think that this could be the problem.

I checked instead the version of Jira Service Desk and I saw that it is still an old one, but I don't see any way to upgrade it as written in the official guides:

[Luca Andreatta]

Hi Ram,

I upgraded manually Jira Service Desk to Jira Service Management 4.16.1.

The official guide (https://confluence.atlassian.com/jiracore/upgrading-jira-server-976161476.html) wasn't right for me.

Now things got better, but I still have a problem because the error message now appears on the top of the screen, but there is an added message that the custom field has not been found:

The field with ID Cod. OPEC is required on screen but it's been deleted.

This is how I threw the Exception (cf is the custom field object from the issue itself):

throw new InvalidInputException(cf.name, "Il "+customFieldName+" deve avere "+length+" caratteri.")

As you can see this is not true:

I know that I can remove the customfield name parameter from the InvalidInputException constructor, but maybe I'm doing something wrong.

[John Chin]

*Re:edit*

Is a bug in - https://productsupport.adaptavist.com/browse/SRJIRA-5290

[Luca Andreatta]

Many thanks John, I will wait for the bugfix.