Is it possible to update the status of a Riada Insight object directly from Jira Service Desk?

[kalena]

We are looking at integrating Riada Insight with Jira Service Desk.  When we associate Riada Insight objects to a Jira Service Desk issue, we'd like to be able to update the status of that object from JSD without having to perform multiple clicks: (e.g... Opening up the linked Insight object, clicking edit, updating the status field, hitting save, then going back to the JSD incident and repeating the process for the other objects). 

I know we can expose the status field in JSD.  Is is possible to also edit it directly from that screen?

This is similar to https://community.atlassian.com/t5/Marketplace-Apps-questions/Insight-Service-Desk-Updating-an-object-when-a-related-service/qaq-p/676421, but the status for each object depends on user selection.

[Alexander Sundström]

Hi Kalena,

I would suggest that you create an Insight post function where you set the Status of the selected object in the custom field when the issue is created. For more information on this take a look at our documentation at https://documentation.riada.se/insight/latest/insight-administrator-s-guide/insight-workflow-functions/insight-post-functions

There is one out of the box post function where you could set an attribute of the object to an predefined value, that might be useful in this case.

Best Regards
Alexander

[kalena]

Hi Alexander,

Thanks for the info.  I've attached a screenshot.  The Applications and Services Impacted field pulls from Insight.  Is is possible to call that post function you referenced above by clicking on that specific application?  So in this case, when I click somewhere on that 'Access' application, it would call that a post function specific to this application to change its status to either 'Degraded' or 'Outage'.  Right now, I need to click into it, then click on the Id; then click 'Edit', then select the status dropdown, then hit save, then hit the back button to return to this screen and repeat for any other item that is changed.

Kalena

[Alexander Sundström]

Hi Kalena,

The post function to look into is https://documentation.riada.se/insight/latest/insight-administrator-s-guide/insight-workflow-functions/insight-post-functions#InsightPostFunctions-Setthevalueofanobjectattributewithapredefinedvalue

That will take a custom field, you then select an attribute to update and what the new value should be.

A post functions is executed in a workflow, as an example on issue creation. Meaning when you press create, the issue is created and this post function is triggered, and the attribute is updated

Best Regards
Alexander

[kalena]

Hi Alexander,

A post functions is executed in a workflow, as an example on issue creation. Meaning when you press create, the issue is created and this post function is triggered, and the attribute is updated

I think this is where our disconnect is.  I'm looking for the the post function to be triggered by clicking somewhere on that access record, not on issue created. I need a drop-down or button or some other control to be able to tell what to change the status of that specific application to.

For example, let's say I wanted to change the status of 'Access' to Outage and 'Find a License' to 'Degraded' then change it to different states later, what control can I click to call that post function for each application?

Kalena

[Serge_tkint]

Did you find a solution?

I only found something similar where they use a script: 
https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Direct-field-update-triggers-another-field-update-does-not-work/qaq-p/601139