Tempo Time Tracker Gadget - unable to log time

[James Pickering]

Hi there 

Is anyone having an issue with Tempo Time tracker gadget. 

When I try to log time against a taste the tick and spinning wheel appear but it doesn't display the modal window to assign the time to a task. 

Any ideas? 

Thanks James 

[__Not Required__]

Hello, please, open a ticket with our support team so we can better assist you with this issue. You can open a ticket with us here.

Best regards,

Tempo Support

[James Pickering]

raise a ticket TCS-12766?created=true

Thank you!

[Sasa Jovanovic]

Hi @__Not Required__ 

I still have this issue. Do I need to open a separate ticket, or there are some steps to follow to fix this issue.

Thank you,

Sasa

[__Not Required__]

Hi @Sasa Jovanovic

If you haven't opened a ticket with us, I suggest to do so. This way we can better assist you with this issue.

Best regards,

Tempo Support

[Sasa Jovanovic]

Hello,

The issue is fixed for me too. I didn't do anything. Is seems to be Jira cloud issue, perhaps some cache issue or similar.

Thank you,

Sasa

[Sasa Jovanovic]

The same issue again. It seems it is related when in tempo tracker widget there is some paused tracker from yesterday. I will open a ticket.

[Sasa Jovanovic]

Hi @James Pickering 

I have the same issue. I've tried in multiple browsers, but I'm still see loading circle as you said.

I use Linux Kubuntu, and I've tried on browsers Firefox, Google Chrome, Chromium, same behavior. This started happening a couple of days ago. I was on PTO in July, so I'm not sure what is the exact day when started this issue. I use Tempo Time Tracker Gadget every day, so this issue did not exist on the start of July.

Did you find a solution to this issue?

Thank you,

Sasa

[James Pickering]

Hi Sasa 

No unfortunately not we did  contact Tempo, but I don't think we heard anything from them, but I could be wrong. 

We also logged Atlassian and they seem to think it was only a problem for us so it's sort of nice to hear that some else has found the problem too. 

I use it all the time. In fact I am still logging that way and hoping a fix will come soon. 

I could log again the task , but very busy at the moment so it has to wait.

I'll follow up with our OPS manager and see if he has heard anything

Thanks James

[James Pickering]

Checked -- apparently they've acknowledged we're not the only ones now, but no solution or sight of as yet