Why is 2.9.2 a paid upgrade?

[Ryan LeViseur]

In our manage add-ons section Jira, it is showing that Insight Discovery 2.9.2 is now available but is listed as a paid upgrade.

Why do we have to pay to upgrade to this new release? Especially since the change summary is only "Minor improvements"?

[Daniel Eads]

Hi Ryan,

Over time the maintenance burden of some previously-free plugins may become too high for the publisher to continue maintaining. When this happens, the marketplace vendor usually makes an announcement and switches the plugin to paid (and the fee is usually not staggering - just enough to make sure they can continue to feed the developer updating it).

In the case of Insight Discovery, Riada determined that they needed to change the licensing model of the plugin to meet Atlassian's recently-announced Data Center compatibility requirements. You can read more about Riada's decision here.

If you already have a valid host-based license (Riada's old model) and need help getting a plugin update sorted with an Atlassian Marketplace license, contact Riada using their customer service portal to have them generate a Marketplace license for you. From what I understand, Insight Discovery was a paid-only plugin prior to their licensing change. If it's working for you now, you probably have a host-based license and may just need Riada to give you a hand switching over the license.

Cheers,
Daniel

[Sandra _Mindville_]

Hi Ryan.

To have access to product updates, you have to have a valid license. Could be that your company's license has expired?

Kind regards,
Sandra

[Ryan LeViseur]

Nope. License is still good.

What I did find is that they changed from host-based licenses external to marketplace to a user-based license through the marketplace.

However, they provide no means for customers to transition an existing host-based license to a user-based license. And leave existing customers with the options of: pay for a brand new, more expensive license; or go without any updates.

[Sandra _Mindville_]

Hi Ryan.

Since you have a valid license, you should be able to click on Paid update, without actually paying. (see below)

By clicking on Paid update, Insight Discovery will be updated, and you should see a result screen like this afterwards

[Ryan LeViseur]

Right. And based on your screenshots, you just went from a licensed product to an unlicensed product. Which would be a step backward from what we currently have.

[Sandra _Mindville_]

I was editing my answer, but I see I wasn't quick enough.

So even though it says it's unlicensed, it is licensed "the old way". If you navigate to Add-ons -> Manage add-ons -> Insight Discovery license details, you will see that the license is indeed valid: