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Rich text editor not working in Jira cloud

phil.americus
phil.americus September 2, 2020

Hi. Does anyone have the Rich Text Editor working in Jira Cloud? After installing it and adding the gadget to a page, it just hangs.

This is the link to the add-on:

https://marketplace.atlassian.com/apps/1214632/rich-text-gadget-for-jira?hosting=cloud&tab=overview

TIA,

Phil

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phil.americus
phil.americus September 15, 2020

Basically, sometimes it works and sometimes it doesn't. 

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Sramanth Pandeti
Sramanth Pandeti
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September 2, 2020

Hi @phil.americus Welcome to the Atlassian Community!

I keep facing the same problem while using this add-on. To get this working, I need to refresh the page every time.

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phil.americus
phil.americus September 2, 2020

Thanks @Sramanth Pandeti . I tried refreshing and it did not work :(

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Sramanth Pandeti
Sramanth Pandeti
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September 2, 2020

@phil.americus Hmmm. Can you try uninstalling it and installing it back.

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phil.americus
phil.americus September 2, 2020

Yesterday I uninstalled it and it still didn't work. Today, I tried to add it to my dashboard and it worked!

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