[TEMPO] Empty Account Information - no change error

[Fayez Moussa]

Hi,

When I attempt to import the tempo account manager accounts via an xml service, i am receiving the error "Empty Account Information - no change error"

We are using JIRA onDemand. I have also made sure that the xml being returned is the same as the required format. Please advise if anything else is required for this to work.

Regards,

Fayez

A snippet of the xml file is below:

<?xml version="1.0" encoding="UTF-8"?>
<accounts>
  <account>
    <accountId>SR5</accountId>
    <accountName>BCC: Do Something</accountName>
    <categoryDescription>Service Request</categoryDescription>
    <categoryId>SR</categoryId>
    <customerContactName>David</customerContactName>
    <customerName>BCC</customerName>
    <customerId>BCC</customerId>
    <employeeName>Fayez Moussa</employeeName>
    <isGlobal>false</isGlobal>
    <jiraProjectKey>BCCSUP</jiraProjectKey>
    <monthlyBudget>0</monthlyBudget>
  </account>
  <account>
    <accountId>SR11</accountId>
    <accountName>BCC: Migrate SQL</accountName>
    <categoryDescription>Service Request</categoryDescription>
    <categoryId>SR</categoryId>
    <customerContactName>David</customerContactName>
    <customerName>BCC</customerName>
    <customerId>BCC</customerId>
    <employeeName>Fayez Moussa</employeeName>
    <isGlobal>false</isGlobal>
    <jiraProjectKey>BCCSUP</jiraProjectKey>
    <monthlyBudget>0</monthlyBudget>
  </account>
</accounts>

[Fayez Moussa]

Hi,

This was an actual bug that was fixed by Tempo

[Fayez Moussa]

Hi,

This was an actual bug that was fixed by Tempo

[Joe F. Lee]

We had the same issue trying to import data from Salesforce to Tempo and it turned out that the the XML header was there but added via visualforce so apparently Tempo didn't recognize it. We had it added again in the code, but had to leave it on the visualforce page as well. That actually did the trick.

Best,
Joe

[Benedikt Bjarni Bogason [Tempo]]

Hi Fayez

Try to remove the <br> after the </customerName> (both instances).

I think that should do the trick!

Cheers,

Benedikt

Tempo Team

[Fayez Moussa]

Sorry, that was a typo as I didn't want to paste the full xml dump which had customer information in it. I have double checked and the real dump does not contain the <br> tags