Tempo planner - Planner view not able to see project issues

[Andrés del Pino]

Hi,

Initially I was testing the early access version of Tempo Planner and today I installed the first official release of this plugin.

There is something I thought that might be something wrong or incomplete on the early access version but it's still the same in the released version.

When I go to planning view I see the components of my team, the boards and projects that I linked to the team, that's fine.

But I can't fully understand the available cards in the planning section.

When I select a board I see the available sprints and the issues available in the backlog, like in the image below:

Of course this is all testing so don't mind about the users and issues... But there is one thing that I consider strange, I can't see the issues assigned to "Sprint 1". So I'm capable of saying "Test User 1" will be working on Sprint 1" but I'm not able to define the exact issues this user will be working into. Is this the behaviour of the plugin?

On a second step I changed from the board view to a project view expecting to see all the issues of the selected project, or at least the unassigned, but I can't see anything to assign to my users:

Am I missing something? Was I expecting to see something I shouldn't expect? Then what's the purpose of assigning a project to a team?

I would appreciate some help here :) Thanks in advance!

Btw, I've seen Tempo staff answering here, I think there is a bug. If you are in the planning view and reload the page (F5, CTRL+R, or clicking the browser icon) the planning panel won't load, at least on Chrome.

Regards,

Andrés

[arnifreyrs · Accepted solution]

Hi there and congratulations on getting the Tempo Planner!

The available cards in the planning section are a bit restricted. If you choose an agile board, the planning section provides cards for these categories:

• Future sprints and an active sprint (if there is one active) for the agile board
• Unreleased versions in projects associated with the agile board
• Epics associated with the agile board
• Backlog, this includes only the issues in the backlog, not the issues that have been put in sprints.

If you choose a project, the planning section provides cards for these categories:

• Components in that project
• Unreleased versions in that project

If you want to plan directly on an issue in a sprint/version/epic/etc... you can do the following:

• Create a plan for that sprint/version/epic/etc...
• Click on the plan name to open the plan item sidebar
• There you can move the plan on an issue that is a part of the sprint/version/epic/etc... by clicking directly on the plan name at the top in the plan item sidebar

The reason why we do not have more issues in the plan section, is that many projects/boards have an enourmus amount of issues. The section would overflow with cards and data. This also allows you to perform higher level planning before you might want to directly plan issues on team members.

Also, here is the Tempo Planner documentation: https://tempoplugin.jira.com/wiki/display/PLANNER/Tempo+Planner+Documentation

About the refreshing bug, we have never seen that before, could you send a screenshot for more information?

Sincerely,

Árni Freyr Snorrason
Software Specialist
Tempo Planner

[Andrés del Pino]

Hi Árni,

I'll try what you suggested about creating a plan for a version and see what happens :)

Maybe an option to see all the issues would be handy, not all projects need to be huge.

About the bug here you have a screenshot of what I can see when realoding the screen:

I've tried in Firefox also and seems that in this browser only happens some times. On Chrome every time I reload the page I get the error. Hope that helps.

Regards,

Andrés

[arnifreyrs]

Hi Andrés, could you tell me the URL and maybe if you open the Chrome console, if you could show me the errors there

[Andrés del Pino]

Hi again,

the URL is a local server we have to perform the test so the URL is like this:

http://localServerName/secure/TempoTimeline.jspa?key=1&type=team

This is the error I get in the Chrome console:

1. Uncaught TypeError: Property '$' of object [object global] is not a function com.tempoplugin.tempo-planner:planner-timeline-resource.js:334
1. (anonymous function)com.tempoplugin.tempo-planner:planner-timeline-resource.js:334
2. m.each.m.forEachbatch.js:174
3. TP.TeamMembers.View.Backbone.View.extend.rendercom.tempoplugin.tempo-planner:planner-timeline-resource.js:334
4. TP.TimelineMainView.Backbone.View.extend.rendercom.tempoplugin.tempo-planner:planner-timeline-resource.js:342
5. timeline.fetch.successcom.tempoplugin.tempo-planner:planner-timeline-resource.js:342
6. c.successbatch.js:176
7. firebatch.js:19
8. self.fireWithbatch.js:19
9. donebatch.js:26
10. callbackbatch.js:26

[arnifreyrs]

Thank you for this, we have to look into this bug.

-Árni Freyr Snorrason

[SebastianK]

If you want to plan directly on an issue in a sprint/version/epic/etc... you can do the following:

• Create a plan for that sprint/version/epic/etc...
• Click on the plan name to open the plan item sidebar
• There you can move the plan on an issue that is a part of the sprint/version/epic/etc... by clicking directly on the plan name at the top in the plan item sidebar

I'm afraid I don't understand what's going on here. What do you mean when you say "create a plan"?

I would like to assign specific issues from a version to a particular person. Would the "Plan Work" feature in the Time Tracking view be more appropriate for that?

I'm also curios about planning and planning. The Tempo Planner seems to keep all it's planning data contained within itself. The planning portion of Timesheets goes straight into issues. Is that the way it works?

[Susanne Götz [Tempo]]

Hi Sebastian,

the compatibility with Tempo Timesheets not yet implemented, it will be available with the release of Tempo Timesheets 7.9. later this month.

If you want to convert Sprint/ Version/ Epic... plan-items to issues, you can use the "Move to issue" feature (this is what the steps you mention above are about). Please take a look at https://tempoplugin.jira.com/wiki/display/PLANNER010/Move+to+Issuefor more information on how this is done

Kind regards,

Susanne

[SebastianK]

Hi Susanne,

thanks for helping me out. I had not noticed that feature. One more question regarding the separation of data: The planning I do on the Planner board is not reflected anywhere else (i.e. planned time in the issue). Is that correct? Is that going to change?

Cheers

[Susanne Götz [Tempo]]

This will also be included in Tempo Timesheets 7.9. So time planned on an issue in the Tempo Planner will show in Tempo Timesheets and also show in the Issue view.

Showing planned time in Issue view when you are only using Tempo Planner is not yet available.

[Heily Hindrea]

I have similar problem. Doesn-t mater if a board or just a project. No issues are displayed on Program level planning or on the Team level planning. Do not undesrtand what am I missing.

In a project - all issues are epics, have components and versions assigned to them. Project is linked to the Team.

[Tempo Support - Do not use]

Hi Heily,

If you can not see any Epics, versions, components or backlog issues in the sidebar, you might not have the "Plan Time" permission.

This is a Team permission that is needed to plan time in the Tempo Planner. This permission is included if you are team lead, else you need to go to the Team Configuration, Permissions and be added to the "Plan Time" permission. Please see also https://tempoplugin.jira.com/wiki/display/TEAMS/Team+Permissionsfor more information

[Heily Hindrea]

Thanks! I got it - while testing I didnt assign myself as Team Lead and that is why I didnt see any issues. Problem solved :).

[codecentric AG]

I see always in the Planning - Backlog "The Project has no issues. Create an Issue for the project". In Timeline - Issues I can add issues to the view. 

What do I have to change to see all the already created issues?

[Arash Khodadadi]

We have the same issue and it cannot display any issues, epics, etc. However it is finding the sprints from the board properly.

[Sverrir Tynes [Tempo]]

Tempo Planner 1.0.1 has been released
https://tempoplugin.jira.com/wiki/display/TP/Tempo+Planner+1.0.1+Release+Notes

Sverrir Tynes
Tempo QA and support manager