projectautomation - move ticket to other project

[Sabrina Pfirschke]

Hi,

we are using Projectautomation for Jira.

In some cases we want to Move an issue from our Service Desk to an other Project. 

I have not found an option to move a ticket.

Is there a possibility?

I don't want to clone the issue to the other project.

Thanks.

Sabrina

[Nick Menere · Accepted solution]

Nic is spot on.

We usually recommend customers Clone the issue into a new project and then either delete or resolve the original one.

You will loose history, create date, comments and attachments but for most people this is a workable solution (esp. if you link both tickets).

Cheers,
Nick

[Nic Brough -Adaptavist- · Accepted solution]

Moving an issue is a complex and painful thing to do in Jira, and should not be automated, as it should be happening only when you're doing restructuring, or you've made a genuine mistake.  The move process may need to ask the human doing it a LOT of questions.

So far, Automation has chosen not to do the huge amount of coding required for moving issues.  I would question the requirement for it, rather than try to do it.  (I know it hundreds of lines of code in Scriptrunner, prone to failure - I gave up trying to do it years ago, and Jira has got a lot more complex since then)

[Deleted user]

I also have a need for this.