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Size limits for project exports

Jeffery Candiloro
Contributor
May 22, 2019

Hi,

I am testing Project Configurator for a large Jira merge we are working on. I have attempted to complete an export of 10 projects combined. The export was reported as completing successfully and I was able to see the export zip file appear on the file system. I saw the file getting larger as the write continued (the largest I observed was 8.1Gb). When I went back to confirm the export was complete there was an error stating the file could not be written, no sign of the file on the file system and nothing in the logs. I have ruled out the following:

* Space limits on the file system (>180Gb available)

* Looking in the wrong place - other, smaller, exports have written there successfully plus the location is specified on the plugin's output screen.

* Permission issue - as above, other exports have successfully landed in the same directory.

Is there a file size or other limit with Project Configurator that may have caused this behaviour?

 

Thanks

1 answer

0 votes
Dan Ivory
Atlassian Partner
May 23, 2019

Hi Jeffery,

Please could you raise a support ticket so the PC Support team can help you out with this.

https://productsupport.adaptavist.com/servicedesk/customer/portal/37

Thanks in advance,

Dan

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