Timesheet Reports and Gadgets

[Casey Carter]

Hello!

I recently have installed the Timesheet Reports and Gadgets Add-on, I basically just started using the Service Desk for incoming Support Emails from clients.  Utilizing the Reports from JIRA, there is no way to tell how much Time our employees are spending per issue, per organization etc. I have found the reports, but I only can select them from the Timesheetwelcome.jspa, they are not showing up in the Reports or anywhere else in that matter. Maybe, I am overlooking something, but if someone could guide me in the right direction that would be great. 

[PMO Gul Rukh]

hello, below has stopped working, for the last 3 hours it is loading.

"Time Reports

By Andriy Zhdanov"

[Andriy Zhdanov]

Hi,

Could you please make sure you can access http://timereports.github.io/atlassian-connect.json from your browser. You may need to check with your Network Administrators if it does not work.

Thank you.

[PMO Gul Rukh]

Its working now. thanks for the quick response..

[PMO Gul Rukh]

Do we need to upload this file somewhere? can you please guide.

[Andriy Zhdanov]

No, it's just url to that Jira uses internally.

[PMO Gul Rukh]

I open that URL[showing coding] and then I refresh JIRA dashboard that started showing time report again.

I tried it with other user as well. So, all user will be required to open this URL and then refresh JIRA?

[Andriy Zhdanov]

No, no, it was just a way to check if it's network problem. It should just work for all too.

[PMO Gul Rukh]

URL opens like this:

[Andriy Zhdanov]

That's fine, as I've said, it's internal thing.

[PMO Gul Rukh]

hello andriy

below has stopped working again, we are facing this error since yesterday.

"Time Reports

By Andriy Zhdanov"

And as you suggested last time when this error appeared to check if http://timereports.github.io/atlassian-connect.json is accessible. This link is also not accessible and showing 'site not reachable'.

Please help!

[Andriy Zhdanov]

Hi Casey,

Sorry for late response. Unfortunately, add-on reports are not listed in JIRA Service Desk.

But you can add quick link with Application Navigator. It  also allows to set its links to be viewable just by the specified groups in a really straight-forward manner.

Thank you.

[Elena Velytchenko]

Hello

Reports are accessible via Project menu in Jira, under Reports tab, see Time Sheet Report and Project Pivot Report there. See also Jira Documentation for more information. Gadgets can be added to Jira Dasbhoard, see Jira Documentation for more information.

Sincerely,

Support Team of

Timesheet Reports and Gadgets Plugin for Jira