WE COULDN'T GET ANY REQUEST AT THIS TIME

[Daniel Cabaco]

hi guys

just installed the report add on and added myself , the admin to the configuration.

but when launching the report link from the portal I get this: 

I'm sorry!.

We couldn't get any request at this time. Please check the following items:

- Your search criteria didn't return any requests.

- You have not created any requests.

- The add-on is not configured correctly, in this case please ask your Service Desk administrator to check the add-on configuration.

what am I missing here?

[Miguel Angel Valencia Galaviz]

I am facing the same issue, was there news in app support center? was somebody able to solve it? 

[Daniel Cabaco]

well... doesn't seem that the app vendor has an interest to communicate with users of his app... sad to read that... I doubt there will be any further activity here. 

[Daniel Westgate]

So this is the response i recieved today after a 2nd chase. so hopefully this will soon be fixed.

[Daniel Westgate]

So i managed to find a support channel. I have submitted a request. I guess we will have to wait and see if we get a response.

[Daniel Cabaco]

Thank you Daniel for investing your time for all of us having this issue. Lets see what the support comes back with... 

[Daniel Westgate]

no not that I can find anywhere. I did have it working, but the test customer could see all the other test customers, I figured out that was because I had them all set to use the same Permissions Scheme. once I changed that it was working fine. which is why I think it's a permissions issue.

How to fix it? well, it's beyond me currently!

[Daniel Cabaco]

I there a support/Help Desk to point at? couldnt find anything on the app pages though..

[Daniel Westgate]

Hi Daniel,

We are having the same issue. I thought it was something to do with Customer Permissions, however i am struggling to pin point what the issue is. I cant find any any information on how to resolve this.

Regards

Daniel