Xporter shared templates cannot be seen by Jira administrator

[Chris Collins]

I am a Jira administrator in my system. We are actively using Xporter to export information on our issues and also the Test Cases we capture within the Xray plugin.

I am able to upload global templates to the system so that everyone can see them. In addition, I can create my own templates. All of this is very nice.

One of my colleagues (who is not an administrator) has "shared" a template with my group. All of the other members of the group can see a "shared templates" option when they click on an issue > export > Xporter. However, I can only see "My templates" and "Global templates". Is this a bug or is something set up incorrectly?

[Rogério Paiva - Xray Xporter]

Hi @Chris Collins 

It might be a configuration issue, so it is better to be investigated by the Xporter team.
Please get in touch with Xporter Support (http://xportersupport.getxporter.app) to request additional information and investigate further.

Thank you.
Kind regards,
Rogério Paiva [Xporter Support Team]