"Edit Field Automation for JSD" install did not work

[Bertrand Drouhard]

Hello,

I wanted to use "Edit Field Automation for JSD" add-on to be able to use custom fields in Jira Service Desk Automation.

But in the "Then" section, when I choose "Edit issue custom fields" and I confirm, I have the following error message: "This action could not be loaded", so it's impossible to select a field.

Any idea on how to solve this issue?

Bertrand.

[Lewis Boyd · Accepted solution]

Hi Bertrand,

I'm one of the developers for EFA sorry to hear your having difficulties. A common cause of this issue is when tempo is installed after EFA. If this is the case a simple reinstall of EFA should fix the issue.

If that isn't the case could you please send me the console log from your browser and I'll look into the issue? If you could also send your Jira and ServiceDesk version that would be very helpful.

Thanks,

Lewis

[Bertrand Drouhard]

We are using Tempo, but it was installed a long time ago. I tried to uninstall / reinstall EFA 2 hours ago but still not working.

I just tried again to test it, and now it's working! Maybe a cache issue. Anyway, thank you very much for being that fast helping me.