Have your say: What enablement materials would best help your teams adjust to the new navigation?

[#1]

Hi everyone,

We've seen a lot of feedback that more enablement materials would be helpful, and we hear you!

We'd love your input on what types of information would be most beneficial for you and your teams in getting up to speed with the new navigation changes, so we can make sure anything we create is easy for you to use.

Some examples would include:

• A before/after walkthrough of the changes
• A quickstart guide on key actions (e.g. finding your projects - what other key actions would be needed?) 
• A summary of admin controls for the navigation
• Videos describing best practices for customising the new navigation
• An Atlassian University training course (what would you want it to cover?)

As a starting point, we have this guide on key changes to the products, which may help anyone who is immediately looking to get a handle on the upcoming changes.

If you can let us know what content you're looking for, who the target audience for the content is (e.g. will you be sharing it directly with your team, or using it to build your own materials), and what your preferred medium is (video, text documentation etc), that would be wonderful! 

We can't wait to hear from you in the comments below!

Cheers,

The Atlassian Navigation Team

[James Arthur]

Atlassian Navigation Team,

As an Admin with 1000 users, our target audience is the daily user (95%) who is performing tasks and updating projects/issue cards. We are Jira Premium user. We have many power users whom I have asked to test the new navigation within the sandbox. So far, most feedback has been neutral to positive. The main question I am asked is, why make a change of simply swapping the left-hand side for the top? As an admin, I understand the unification of products. However, the daily user does not identify nor understand the need of "moving their cheese." Hence a short, very short explanation of why the change will help.  

I think our needs for training materials for the navigation change: 

1) Very short video (5 mins max) or prior vs. new updates and how the average users can adapt to the change quickly.

 2) A quick start guide/s on key actions (e.g. finding your projects - what other key actions would be needed?)

3) A summary of admin controls for the navigation

4) Videos/materials describing best practices for customizing the new navigation.

I find it to be somewhat intuitive and I simply need to re-learn where items I use most are now placed on the screen. 

Thanks,

Jim 

[Kaitlin Madsen]

Without having the new navigation myself, it's hard to say exactly. But I think before/after visuals are necessary. The linked article has some before and afters, but they seem very stale. Having some real examples would help people connect the dots more. And we have a large number of boards that we work out of more than individual projects, so how to find boards, favorite them, etc. would be helpful. 

As an admin, I would appreciate admin specific documentation as well. 

My organization will probably view text over videos. If it's videos - make them very bite sized and specific to a function. They won't watch a video that's 5 minutes that they have to click through the find what they are looking for. 

If possible, I would like to just use the documentation you provide instead of having to make my own. But that all depends on the content provided.

[Morgan Watts]

Hello, thanks for starting this thread to collect ideas.

To provide some context, I’m a Jira admin for a team of 150 users. We primarily use company-managed software projects, occasionally use company-managed business projects, and actively use Confluence spaces and pages. We’re on Jira Premium and Confluence Standard.

My target audience for these enablement materials is our everyday users—those performing tasks and interacting with Jira projects, boards, and Confluence pages—rather than developers or admins.

I believe short videos (around five minutes, give or take) showing a clear before-and-after of the changes would be the most helpful. Closely behind that would be detailed blog posts using the same before-and-after structure.

I appreciate the guide you linked—it’s helpful, but seems more developer-oriented and less accessible for non-technical or business operations users. Also, the need to click each image to compare A vs. B adds friction.

A side-by-side visual format, akin to this blog post, would be much more effective. It clearly shows “this is the new view” at a glance and adding a side-by-side image showing “this was the old view” would make it even more powerful.

In addition, regarding your Atlassian University bullet point- I think that type of training would be useful for site-admins. However, I don't believe it would be as effective for everyday users. In my experience, asking them to make time during their busy workdays for presumably a 30-minute course (could be even longer) is a lofty ask.

Warm Regards, 
Morgan Watts

[James Rickards _Spark-Nel_]

As the old saying goes, if the user can't work things out from what's shown to them on the screen, then the UX design is wrong as it is not intuitive for their audience.

In our case, our target audience are engineers. They are all clever folks used to adapting to change. We will thus not be providing any training beyond a heads up the change is coming, and an offer to explore it in our sandbox environment should they wish to do so.

For our use-case, I would suggest Atlassian folks focus on getting the in-context tip boxes that get displayed on first use to highlight the two main menu areas they should focus on, as this will be how they get acquainted to the new menus.

[Darryl Lee]

I presented the new nav at a "tech fair" today at my company. (People demoing stuff they were working on via monitors/screens at different stations in a couple of big conference rooms.)

I wish I had made this ahead of time and printed it on a big poster board, because it's what I spent my whole time explaining and showing on the small monitor they gave me:

Anyone can feel free to use my janky image. :-}

[Darryl Lee]

On a related note, I also threw together a quick Powerpoint to play automatically so that I could take a break to get snacks and a drink.

I basically copy/pasted all the text and images from first 7 rows in the table here (because my audience is only using Jira Software, not JSM):

https://community.atlassian.com/forums/Jira-articles/Jira-s-fresh-look-and-navigation/ba-p/2958737

And reformatted the content into slides:

https://docs.google.com/presentation/d/1VqzbgdB0MrzsncnMJPD5AseBWzzHKbN_pj-M-jI2aMs/edit?usp=sharing

Maybe this will tide you over while Atlassian puts together fancy official materials.

[Morgan Watts]

@Darryl Lee Thanks for the materials! I had to put together a slide deck as well for our monthly newsletter to highlight some changes. Did the same of copy + pasting from available blog posts.