Adding a user to a global permission group

[Tim van den Heuvel]

Hi, we would like to add an additional "system-administrator" to our Atlassian environment (running JIRA and Confluence). I have found the global permission groups where you can change the rights for each group. However, I cannot find where to remove or add users to one of these groups.

[Tim van den Heuvel]

[Double post]

[Tim van den Heuvel]

[Double post]

[Ravya]

Hey,

May be referring to this link will help you :

Server

https://confluence.atlassian.com/adminjiraserver/assign-users-to-groups-project-roles-and-applications-938847026.html

Add a user to a group
Select  > User Management to view the user list.
Find the user in the user list using the filter form at the top of the page.
Click Groups in the Operations column.
Use the search box to find the group that you want to add the user to. You can add more than one group at a time in that search field if you need to add the user to multiple groups.
Click Join selected groups and the user will be added.

Cloud:

https://confluence.atlassian.com/adminjiracloud/managing-groups-794199009.html

--Ravya

[Tim van den Heuvel]

Hi Ravya, thank you for the quick reply. However, when clicking on "User Management" I cannot see the user list? The only options I have is to invite new users or go into the specific settings of either JIRA or Confluence (see screenshot below).

Going to admin.atlassian.com asks me to add "Atlassian Access" to my products? I hope this does not mean that I need to buy another product in order to manage the user access for JIRA and Confluence?

[Jimmy Seddon]

Hi @Tim van den Heuvel,

Based on the screenshot you provided I "think" you might be in the "Trusted" role not a full  "Site Administrator".  The "Trusted" role gives you access to the administration panel to invite new users with the "Basic" role, but that looks like you are missing a number of options that should be presented to a full "Site Administrator". 

You should speak with one of your other Admins to see if this was configured incorrectly.

I hope that helps!

-Jimmy

[Tim van den Heuvel]

Hi Jimmy, thanks for your reply. Do you know where I can find who is a full site administrator?

[Jimmy Seddon]

Hi Tim,

I don't think there is a good way for you to discover this from the product.  Do you know who setup your Jira instance and gave you access to it?  I would start by talking to that person first.

-Jimmy

[Tim van den Heuvel]

Hi Jimmy, I think I do know who initially setup the instance but that person is longer reachable (email is also inactivated). Is there a way to get around this? Or at least know for sure that his account is the one with whom the JIRA/Confluence instance was setup?

[Jimmy Seddon]

You are going to need to talk to support about trying to correct this one.  You can start that conversation with them here: https://support.atlassian.com/contact/

Sorry I can't offer more help on this one.

-Jimmy

[Tim van den Heuvel]

Thanks anyway Jimmy, I will try to figure it out by contacting them directly.