Confluence users not in managed accounts

[Paul Meerbeek]

Our policy is to have all users in managed accounts. This works fine for 1000+ users but for some reason users who only use confluence don't appear in manager users... 

[Matteo Vecchiato · Accepted solution]

Hi @Paul Meerbeek ,

Thank you for your question.

The managed users are cross products, at organization level. In my understanding there should be another reason for this behaviour, independent to Confluence, some ideas:

• The take over of managed users is set manually and not automatic, so some users aren't be claimed as managed users
• The confluence users are not part of verified domain
• Those users are internal at site level
• Some not-billable policy in Atlassian guard that affect those users.

I hope it helps

Kind regards 

[Paul Meerbeek]

Hi Matteo,

thanks for your reply, they are in the same domain as the managed users. During our sso migration the seem to be skipped. I will try to manualy add them. 

Kind regards, Paul.

[Paul Meerbeek]

I've claimed those users manually to our domain which was successfull. Thanks Matteo for your support!

Paul.