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Problems recovering account on Atlassian (Bitbucket)

lucasnatan
lucasnatan
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October 9, 2025

I have a Bitbucket account with my corporate email address, lucas.goncalves@valid.com
I requested account recovery and received an email saying they would send another one within 24 hours, but the email never arrived.

I can't access the company repository to do my work.
If anyone can help me, I'd appreciate it.

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Marc - Devoteam
Marc - Devoteam
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October 15, 2025

Hi @lucasnatan 

Your only option is to reach out to Atlassian Support

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