Sourcetree keeps asking for password and doesn't work

[Kimi Cai]

Hi all,

I am new to the source tree. And a very wired problem comes across when I try to push my commits. 

As the image indicates, it asks for the password, while it never works when I enter my password on Bitbucket or Source Tree. And it loops again and again. Then I have tried to push it in the terminal, it works. Hence, could anyone tell me what's wrong with that? What should I do next?

Thank you in advance!

[Manju]

Have you added your Bitbucket account as a hosted account in Sourcetree under Preferences -> Accounts?

[Kimi Cai]

Hi, I have bundled it with my account. Still does not work. Any idea?

[Manju]

Can you please add screenshots of the account setup in Sourcetree and confirm the number of items in keychain written by Sourcetree for the account in question?

[gkunkel1965]

I'm a different customer and some of our users are having exactly the same problem today.

[gkunkel1965]

Actually, this is happening while trying to clone a Repository

[Manju]

Hi @gkunkel1965, 

Can you please let me know if the account is already added in Sourcetree? Also, can you please check the keychain items to ensure there are two items "Bitbucket Credentials" and "bitbucket.org access key for <username>". Please include screenshots wherever possible for us to help you better.

Thanks!