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Sourcetree Windows fails to clone a private Hg hosted on Bitbucket

tcuvelier
tcuvelier
Contributor
October 30, 2018

Dear all,

I am currently using Sourcetree 3.0.6-beta-2193 (the latest, it seems) on Windows 10 1709, with both embedded Git (2.18.0/LibGit2Sharp 0.24.0 + git-lfs v2.4.2) and Hg (4.6.2). I work behind a nasty proxy, which blocks many many things (including SSH) --- well, at least, it does not require authentication. I configured Sourcetree to use OAuth authentication for both Bitbucket and GitHub, and to use HTTPS as the preferred protocol.

When I try to clone a private repository, I get a handful of errors if the repository is a Mercurial one hosted on Bitbucket. In Sourcetree, I click on the + to open a new tab, then Remote, I select one of my repos (Sourcetree can easily retrieve the complete list), Clone. Then, Sourcetree fails to identify the type of repository, with these errors:

Command: perl.exe C:\Users\XXX\AppData\Local\SourceTreebeta\app-3.0.6-beta-2193\tools\svn.pl info https://tcuvelier@bitbucket.org/tcuvelier/YYY
Output: 
Error: System.ComponentModel.Win32Exception: The system cannot find the file specified

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks -c credential.helper= -c credential.helper="C:/Users/XXX/AppData/Local/SOURCE~2/beta/GIT_EX~1/GIT-CR~1.EXE" ls-remote https://tcuvelier@bitbucket.org/tcuvelier/YYY
Output: 
Error: remote: Mercurial (hg) is required to use this repository.
remote: 
remote: https://confluence.atlassian.com/x/vLRCMw
fatal: unable to access 'https://tcuvelier@bitbucket.org/tcuvelier/YYY/': The requested URL returned error: 405

Command: hg identify extensions.hgext.hgsubversion=! https://tcuvelier@bitbucket.org/tcuvelier/YYY
Output: 
Error: ** Unknown exception encountered with possibly-broken third-party extension mercurial_credential_manager
** which supports versions unknown of Mercurial.
** Please disable mercurial_credential_manager and try your action again.
** If that fixes the bug please report it to https://github.com/mminns/mercurial_credential_manager_for_windows
** Python 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018, 16:22:17) [MSC v.1500 32 bit (Intel)]
** Mercurial Distributed SCM (version 4.6.2)
** Extensions loaded: mercurial_credential_manager, rebase, transplant, extdiff, fetch, strip, mq, hgflow, shelve
Traceback (most recent call last):
  File "hg", line 41, in <module>
  File "mercurial\dispatch.pyc", line 90, in run
  File "mercurial\dispatch.pyc", line 210, in dispatch
  File "mercurial\dispatch.pyc", line 351, in _runcatch
  File "mercurial\dispatch.pyc", line 359, in _callcatch
  File "mercurial\scmutil.pyc", line 160, in callcatch
  File "mercurial\dispatch.pyc", line 341, in _runcatchfunc
  File "mercurial\dispatch.pyc", line 971, in _dispatch
  File "mercurial\dispatch.pyc", line 727, in runcommand
  File "mercurial\dispatch.pyc", line 979, in _runcommand
  File "mercurial\dispatch.pyc", line 968, in <lambda>
  File "mercurial\util.pyc", line 1553, in check
  File "mercurial\util.pyc", line 1553, in check
  File "hgext\mq.pyc", line 3599, in mqcommand
  File "mercurial\util.pyc", line 1553, in check
  File "mercurial\commands.pyc", line 2805, in identify
  File "mercurial\hg.pyc", line 189, in peer
  File "mercurial\hg.pyc", line 163, in _peerorrepo
  File "mercurial\httppeer.pyc", line 987, in instance
  File "mercurial\httppeer.pyc", line 951, in makepeer
  File "mercurial\httppeer.pyc", line 871, in performhandshake
  File "mercurial\httppeer.pyc", line 311, in sendrequest
  File "urllib2.pyc", line 435, in open
  File "urllib2.pyc", line 548, in http_response
  File "urllib2.pyc", line 467, in error
  File "urllib2.pyc", line 407, in _call_chain
  File "urllib2.pyc", line 909, in http_error_401
  File "mercurial\url.pyc", line 463, in http_error_auth_reqed
  File "C:/Users/XXX/AppData/Local/SourceTree-Settings/beta/hg_extras/mercurial_credential_manager.py", line 437, in basic_http_error_auth_reqed
    return basic_http_error_auth_reqed.orig(self, authreq, host, req, headers)
  File "urllib2.pyc", line 887, in http_error_auth_reqed
  File "mercurial\url.pyc", line 467, in retry_http_basic_auth
  File "C:/Users/XXX/AppData/Local/SourceTree-Settings/beta/hg_extras/mercurial_credential_manager.py", line 428, in find_user_password
    return self._pwd_handler.find_auth(self, realm, authuri, req)
  File "C:/Users/XXX/AppData/Local/SourceTree-Settings/beta/hg_extras/mercurial_credential_manager.py", line 259, in find_auth
    if username[0]:
IndexError: list index out of range

I do not have the same troubles with Git, be it on Bitbucket or GitHub: everything works fine.

Of course, I already configured the proxy in both Git and Mercurial (taking the same parameters as the ones used by my browser):

git config --global http.proxy http://nasty.proxy:8080

In my %USERPROFILE%\mercurial.ini:

[http_proxy]
host=nasty.proxy:8080

This proxy is also configured in Sourcetree (Tools > Options > Network), using a custom proxy. I checked "Add proxy server configuration to Git / Mercurial".

I feel a bit lost in all of this... Is there anything missing in my configuration? Or is it just that the proxy is blocking specifically Bitbucket? (I have access to the website through the proxy, if that helps.)

Thanks in advance! 

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5 answers

0 votes
pemerick07
pemerick07
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December 19, 2018

Hi, I'm getting a similar problem of no hg remote features in Sourcetree working. I tried all of the solutions suggested with no luck. I think this is definitely related to the Bitbucket TLS transition because the last time we interacted with remote was in mid-November, before Bitbucket transitioned to exclusive TLS 1.2 support. This is a problem across 4 different computers of which I've went through the following process on 2 different computers.

1) Installed latest Sourcetree version - 3.0.12

2) Installed latest embedded hg version - 4.6.2

3) Installed standalone hg (4.8.1) and used it inside of Sourcetree (3.0.12)

4) Temporarily changed repo to public to test if credentials were causing this error

5) Tested hg inside TortoiseHG with success - I pulled, pushed and cloned

 

Any support would be appreciated because I prefer to use Sourcetree instead of terminal of Tortoise. Thanks.

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minnsey
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 9, 2019

Can I check you are using HTTPS style remote urls for the repo, not SSH ? 

Also does your url contain a username?

To be clear, I can't as yet reproduce your problem.

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pemerick07
pemerick07
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January 9, 2019

Michael,

Clone URLs we use are in this format: https://[username]@bitbucket.org/[organization]/[repo]

Problem was gone in Sourcetree version 3.0.12 when we returned from our Holiday break on Jan 2nd.

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minnsey
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 9, 2019

Thanks for the update, glad everything is working.

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0 votes
Martin
Martin
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December 7, 2018

I solved it like that:

In Sourcetree -> Settings -> In the tab "Remotes"  -> Select your path -> Click Edit -> In the field URL / Path, add ( : ) + you password like that:

https://user:password@bitbucket.org/project1 

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0 votes
minnsey
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 6, 2018

Please upgrade to 3.0.12. The issues is with the removal of TLS 1/1.1 from Bitbucket.

3.0.12 includes updates authentication components that support TLS 1.2

https://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-3.0.12.exe

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tcuvelier
tcuvelier
Contributor
December 6, 2018

Thanks for your answer. I could not test your solution yet, but I'm not sure the issue is linked with old TLS versions: it happened well before December 1st. I'll still give it a shot ASAP.

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Wayne Woods
Wayne Woods
Contributor
December 9, 2018

The update fixed it for me. Thanks Michael!

Like
tcuvelier
tcuvelier
Contributor
December 11, 2018

The update doesn't solve the problem for me (3.0.13). I tried to update the embedded Hg, but it brought no solution.

 

Command: perl.exe C:\Users\xxxx\AppData\Local\SourceTreebeta\app-3.0.13-beta-2567\tools\svn.pl info https://tcuvelier@bitbucket.org/tcuvelier/moocs
Output: 
Error: System.ComponentModel.Win32Exception: The system cannot find the file specified

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks -c credential.helper= -c credential.helper="C:/Users/xxxx/AppData/Local/SOURCE~2/beta/GIT_EX~1/GIT-CR~1.EXE" ls-remote https://tcuvelier@bitbucket.org/tcuvelier/moocs
Output: 
Error: remote: Mercurial (hg) is required to use this repository.
remote: 
remote: https://confluence.atlassian.com/x/vLRCMw
fatal: unable to access 'https://tcuvelier@bitbucket.org/tcuvelier/moocs/': The requested URL returned error: 405

Command: hg identify extensions.hgext.hgsubversion=! https://tcuvelier@bitbucket.org/tcuvelier/moocs
Output: 
Error: ** Unknown exception encountered with possibly-broken third-party extension mercurial_credential_manager
** which supports versions unknown of Mercurial.
** Please disable mercurial_credential_manager and try your action again.
** If that fixes the bug please report it to https://github.com/mminns/mercurial_credential_manager_for_windows
** Python 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018, 16:22:17) [MSC v.1500 32 bit (Intel)]
** Mercurial Distributed SCM (version 4.6.2)
** Extensions loaded: mercurial_credential_manager, rebase, transplant, extdiff, fetch, strip, mq, hgflow, shelve
Traceback (most recent call last):
  File "hg", line 41, in <module>
  File "mercurial\dispatch.pyc", line 90, in run
  File "mercurial\dispatch.pyc", line 210, in dispatch
  File "mercurial\dispatch.pyc", line 351, in _runcatch
  File "mercurial\dispatch.pyc", line 359, in _callcatch
  File "mercurial\scmutil.pyc", line 160, in callcatch
  File "mercurial\dispatch.pyc", line 341, in _runcatchfunc
  File "mercurial\dispatch.pyc", line 971, in _dispatch
  File "mercurial\dispatch.pyc", line 727, in runcommand
  File "mercurial\dispatch.pyc", line 979, in _runcommand
  File "mercurial\dispatch.pyc", line 968, in <lambda>
  File "mercurial\util.pyc", line 1553, in check
  File "mercurial\util.pyc", line 1553, in check
  File "hgext\mq.pyc", line 3599, in mqcommand
  File "mercurial\util.pyc", line 1553, in check
  File "mercurial\commands.pyc", line 2805, in identify
  File "mercurial\hg.pyc", line 189, in peer
  File "mercurial\hg.pyc", line 163, in _peerorrepo
  File "mercurial\httppeer.pyc", line 987, in instance
  File "mercurial\httppeer.pyc", line 951, in makepeer
  File "mercurial\httppeer.pyc", line 871, in performhandshake
  File "mercurial\httppeer.pyc", line 311, in sendrequest
  File "urllib2.pyc", line 435, in open
  File "urllib2.pyc", line 548, in http_response
  File "urllib2.pyc", line 467, in error
  File "urllib2.pyc", line 407, in _call_chain
  File "urllib2.pyc", line 909, in http_error_401
  File "mercurial\url.pyc", line 463, in http_error_auth_reqed
  File "C:/Users/xxxx/AppData/Local/SourceTree-Settings/beta/hg_extras/mercurial_credential_manager.py", line 437, in basic_http_error_auth_reqed
    return basic_http_error_auth_reqed.orig(self, authreq, host, req, headers)
  File "urllib2.pyc", line 887, in http_error_auth_reqed
  File "mercurial\url.pyc", line 467, in retry_http_basic_auth
  File "C:/Users/xxxx/AppData/Local/SourceTree-Settings/beta/hg_extras/mercurial_credential_manager.py", line 428, in find_user_password
    return self._pwd_handler.find_auth(self, realm, authuri, req)
  File "C:/Users/xxxx/AppData/Local/SourceTree-Settings/beta/hg_extras/mercurial_credential_manager.py", line 259, in find_auth
    if username[0]:
IndexError: list index out of range

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minnsey
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 17, 2018

For what its worth that error can also appear if the wrong credentials are used.

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0 votes
Duncan McIntyre
Duncan McIntyre December 3, 2018

Hi @Wayne Woods and @Moshe Freund, not sure if you've work around this. But it's all working for me now using SSH instead of using HTTPS in my Accounts. I'm guessing that's because SSH doesn't use the credential manager that the error is complaining about. 

Was banging my head all day yesterday as this started happening on both my Windows and Mac machines and I had some changes from the Windows machine I needed to push and pull on my Mac. Hope you guys sort out the issues from your end as well. 

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tcuvelier
tcuvelier
Contributor
December 3, 2018

When you have the chance to have SSH going through your proxy, it may be a solution, but that is definitely not my case :(.

To you all: maybe voting for https://jira.atlassian.com/browse/SRCTREEWIN-10824 might help Atlassian prioritise this bug…

Like • Duncan McIntyre likes this
Wayne Woods
Wayne Woods
Contributor
December 4, 2018

Trying to switch to ssh, it tells me that ssh isn't a recognized command by remote. :/

Like
Duncan McIntyre
Duncan McIntyre December 4, 2018

Hi @Wayne Woods I followed this documentation to add the ssh keys to our bitbucket settings https://confluence.atlassian.com/bitbucket/set-up-an-ssh-key-728138079.html 

Like • Wayne Woods likes this
Duncan McIntyre
Duncan McIntyre December 4, 2018

@tcuvelier Will do once I have that access. I get below message when clicking that link you posted to vote. Maybe because I'm new here.

 

You can't view this issue

It may have been deleted or you don't have permission to view it.

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0 votes
minnsey
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 2, 2018

Hi

It looks like an issue in the mercurial credential manager extension Sourcetree uses to share credentials between Sourcetree and Hg.

Can I ask what version of Mercurial you are using and if it is not sensitive, or can be sensibly made anonymous, what does the URL you are cloning look like?

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tcuvelier
tcuvelier
Contributor
November 3, 2018

Thank you for your answer! (I already tried to look at the code myself, but albeit it is just Python I did not really understand what was going on there…)

I am using Mercurial 4.6.2 (downloaded by Sourcetree, not my own) and I am trying to clone URLs like https://tcuvelier@bitbucket.org/tcuvelier/moocs/ (as provided by Bitbucket when clicking on the Clone button).

Like
minnsey
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 7, 2018

Can you try upgrading your Mercurial. Installing as a standalone instance and then setting Sourcetree to use it as a System Install in Tools/Options/Hg tab?

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tcuvelier
tcuvelier
Contributor
November 7, 2018

I get the same kind of error (4.8 x64, coming straight from the official website):

Command: hg identify extensions.hgext.hgsubversion=! https://tcuvelier@bitbucket.org/tcuvelier/moocs
Output: 
Error: *** failed to import extension hgext.hgflow from C:\Users\XXX\AppData\Local\SourceTreebeta\app-3.0.6-beta-2193\extras\hgext\hgflow\hgflow.py: 'module' object has no attribute 'command'
** Unknown exception encountered with possibly-broken third-party extension mercurial_credential_manager
** which supports versions unknown of Mercurial.
** Please disable mercurial_credential_manager and try your action again.
** If that fixes the bug please report it to https://github.com/mminns/mercurial_credential_manager_for_windows
** Python 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018, 16:30:26) [MSC v.1500 64 bit (AMD64)]
** Mercurial Distributed SCM (version 4.8)
** Extensions loaded: mercurial_credential_manager, rebase, transplant, extdiff, fetch, strip, mq, shelve
Traceback (most recent call last):
  File "hg", line 43, in <module>
  File "mercurial\dispatch.pyc", line 96, in run
  File "mercurial\dispatch.pyc", line 220, in dispatch
  File "mercurial\dispatch.pyc", line 363, in _runcatch
  File "mercurial\dispatch.pyc", line 371, in _callcatch
  File "mercurial\scmutil.pyc", line 166, in callcatch
  File "mercurial\dispatch.pyc", line 354, in _runcatchfunc
  File "mercurial\dispatch.pyc", line 994, in _dispatch
  File "mercurial\dispatch.pyc", line 737, in runcommand
  File "mercurial\dispatch.pyc", line 1003, in _runcommand
  File "mercurial\dispatch.pyc", line 991, in <lambda>
  File "mercurial\util.pyc", line 1644, in check
  File "mercurial\util.pyc", line 1644, in check
  File "hgext\mq.pyc", line 3631, in mqcommand
  File "mercurial\util.pyc", line 1644, in check
  File "mercurial\commands.pyc", line 3132, in identify
  File "mercurial\hg.pyc", line 200, in peer
  File "mercurial\hg.pyc", line 161, in _peerorrepo
  File "mercurial\httppeer.pyc", line 997, in instance
  File "mercurial\httppeer.pyc", line 961, in makepeer
  File "mercurial\httppeer.pyc", line 881, in performhandshake
  File "mercurial\httppeer.pyc", line 275, in sendrequest
  File "urllib2.pyc", line 435, in open
  File "urllib2.pyc", line 548, in http_response
  File "urllib2.pyc", line 467, in error
  File "urllib2.pyc", line 407, in _call_chain
  File "urllib2.pyc", line 909, in http_error_401
  File "mercurial\url.pyc", line 463, in http_error_auth_reqed
  File "C:/Users/XXX/AppData/Local/SourceTree-Settings/beta/hg_extras/mercurial_credential_manager.py", line 437, in basic_http_error_auth_reqed
    return basic_http_error_auth_reqed.orig(self, authreq, host, req, headers)
  File "urllib2.pyc", line 887, in http_error_auth_reqed
  File "mercurial\url.pyc", line 467, in retry_http_basic_auth
  File "C:/Users/XXX/AppData/Local/SourceTree-Settings/beta/hg_extras/mercurial_credential_manager.py", line 428, in find_user_password
    return self._pwd_handler.find_auth(self, realm, authuri, req)
  File "C:/Users/XXX/AppData/Local/SourceTree-Settings/beta/hg_extras/mercurial_credential_manager.py", line 259, in find_auth
    if username[0]:
IndexError: list index out of range
Like
minnsey
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 8, 2018

It looks like some kind of bug in the Mercurial Credential Manager possibly triggered by the proxy, I've not seen this error before.

Can you please create an issue at https://jira.atlassian.com ?

 

Thanks

Like
tcuvelier
tcuvelier
Contributor
November 8, 2018

Thank you for your support! Here is the issue: https://jira.atlassian.com/browse/SRCTREEWIN-10824

Like
Duncan McIntyre
Duncan McIntyre December 3, 2018

Hi @tcuvelier or @minnsey, Has this issue been resolved? I started getting this error today and can't seem to find any solutions online. 

Like
Wayne Woods
Wayne Woods
Contributor
December 3, 2018

I'm experiencing the same (or very similar) issue. Originally the error message blamed hgflow, but once I disabled that it blamed mercurial_credential_manager. I re-enabled hgflow and it still blames mercurial_credential_manager. Otherwise it's a very similar issue. I tried using the latest SourceTree embedded Mercurial (4.6.2) and the latest system one (4.7) and both give the same error:

 

** Unknown exception encountered with possibly-broken third-party extension mercurial_credential_manager
** which supports versions unknown of Mercurial.
** Please disable mercurial_credential_manager and try your action again.
** If that fixes the bug please report it to https://github.com/mminns/mercurial_credential_manager_for_windows
** Python 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018, 16:22:17) [MSC v.1500 32 bit (Intel)]
** Mercurial Distributed SCM (version 4.6.2)
** Extensions loaded: eol, strip, rebase, transplant, extdiff, fetch, mq, mercurial_credential_manager, hgflow, shelve

Traceback (most recent call last):
  File "hg", line 41, in <module>
  File "mercurial\dispatch.pyc", line 90, in run
  File "mercurial\dispatch.pyc", line 210, in dispatch
  File "mercurial\dispatch.pyc", line 351, in _runcatch
  File "mercurial\dispatch.pyc", line 359, in _callcatch
  File "mercurial\scmutil.pyc", line 160, in callcatch
  File "mercurial\dispatch.pyc", line 341, in _runcatchfunc
  File "mercurial\dispatch.pyc", line 971, in _dispatch
  File "mercurial\dispatch.pyc", line 727, in runcommand
  File "mercurial\dispatch.pyc", line 979, in _runcommand
  File "mercurial\dispatch.pyc", line 968, in <lambda>
  File "mercurial\util.pyc", line 1553, in check
  File "mercurial\util.pyc", line 1553, in check
  File "hgext\mq.pyc", line 3599, in mqcommand
  File "mercurial\util.pyc", line 1553, in check
  File "mercurial\commands.pyc", line 4216, in push
  File "mercurial\exchange.pyc", line 528, in push
  File "mercurial\exchange.pyc", line 1107, in _pushbundle2
  File "mercurial\thirdparty\concurrent\futures\_base.pyc", line 457, in result
  File "mercurial\wireprotov1peer.pyc", line 210, in sendcommands
  File "mercurial\wireprotov1peer.pyc", line 480, in unbundle
  File "mercurial\httppeer.pyc", line 532, in _calltwowaystream
  File "mercurial\httppeer.pyc", line 461, in _callstream
  File "mercurial\httppeer.pyc", line 311, in sendrequest
  File "urllib2.pyc", line 435, in open
  File "urllib2.pyc", line 548, in http_response
  File "urllib2.pyc", line 467, in error
  File "urllib2.pyc", line 407, in _call_chain
  File "urllib2.pyc", line 909, in http_error_401
  File "mercurial\url.pyc", line 463, in http_error_auth_reqed
  File "C:/Users/xxxx/AppData/Local/Atlassian/SourceTree/hg_extras/mercurial_credential_manager.py", line 437, in basic_http_error_auth_reqed
    return basic_http_error_auth_reqed.orig(self, authreq, host, req, headers)
  File "urllib2.pyc", line 887, in http_error_auth_reqed
  File "mercurial\url.pyc", line 467, in retry_http_basic_auth
  File "C:/Users/xxxx/AppData/Local/Atlassian/SourceTree/hg_extras/mercurial_credential_manager.py", line 428, in find_user_password
    return self._pwd_handler.find_auth(self, realm, authuri, req)
  File "C:/Users/xxxx/AppData/Local/Atlassian/SourceTree/hg_extras/mercurial_credential_manager.py", line 259, in find_auth
    if username[0]:
IndexError: list index out of range


Completed with errors, see above.

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Moshe Freund
Moshe Freund
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December 3, 2018

I have the same issue

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minnsey
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 6, 2018

Please upgrade to 3.0.12. The issues is with the removal of TLS 1/1.1 from Bitbucket.

3.0.12 includes updates authentication components that support TLS 1.2

https://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-3.0.12.exe

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