Roles and Responsibilities would help my team the most because the entire time would benefit immensely from have a clear and concise understanding of what each role is for to best determine which of each role they would likely be interested in the most.
I'm the 'main Atlassian administrator' in a team with automation engineers. Together, we're responsible for Service Management - I configure the Atlassian Tools, and they write the scripts that automate pretty much everything.
I feel like they do the heavy lifting. So, running the "Roles and Responsibilities" helps clarifying if this assumption is correct.
It could be that I am superfluous to the team - they are adequately knowledgeable about the Atlassian products to manage on their own.
Or, am I still adding value to the goings-on of the team by doing non-technical stuff related to our (internal) customers?
As a member of a small IT team, we are great at working efficiently, solving problems and providing solutions, continuing to support the mission, and fostering quality, professional relationships based out of mutual respect, support, a great sense of humor. Honestly, my team members make work enjoyable! One of the plays we could certainly use to make us more efficient as the company grows is the "Roles and Responsibilities" play. Since we are a small IT Team supporting a small business, we tend to be Jacks of all trades! From helpdesk to continuous monitoring, account support to firewall changes, we have made it a point to have no single point of failure on our team. The down side to this collaborative effort is that sometimes we can step on each other's toes or respond to the same customer request. Revisiting the roles and responsibilities could help enhance our workflow and productivity, along with our communication.
Great plays for teams you provide here. I believe for starters that the most effective play when it comes to shape teams effectively is the team poster play and the roles and responsibilities play, which should go hand in hand from my point of view.
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