Account deactivated

[Christian Villada]

https://id.atlassian.com/error?error=access_denied&error_description=user%20is%20blocked&state=eyJjc3JmVG9rZW4iOiJmOTQ1N2Q5Zi0zMWMyLTQxYmUtYTU3NC0yYmMxNjAwZDgyMjkiLCJhbm9ueW1vdXNJZCI6IjRmZmMzZDdhLWNlNTctNGFiYi1iNDE1LTkxOGJlN2FiNmZkYyIsImNvbnRpbnVlVXJsIjoiaHR0cHM6Ly90cmVsbG8uY29tL2F1dGgvYXRsYXNzaWFuL2NhbGxiYWNrP3JldHVyblVybD0lMkZjJTJGTmdBcHN4SkMlMkYxLTUxMjEtY3JlYXRlLWEtc2VjdXJlLWNyZWRlbnRpYWwtbWFuYWdlbWVudC1jb25jZXB0JmRpc3BsYXk9JmFhT25ib2FyZGluZz0mdXBkYXRlRW1haWw9JnRyYWNlSWQ9JnNzb1ZlcmlmaWVkPSZjc... 

I have a Free account with the domain of my company. I ws working perfectly fine when I  got this message when I tried to login:

This account has been deactivated. Please contact your organization admin.

[Philipp Sendek · Accepted solution]

Hi @Christian Villada

if your account is managed by your Atlassian Organization, they can deactive your account and it seems that's what happened. So as it states in the message, you should contact your Atlassian Organization Administrator about this.

If you don't know who that is, you could try the IT department or create a ticket in your companies help desk.

Greetings
Philipp

[Christian Villada]

Thank you Philipp

Yes, that is what I though. The problem is that my organization does not use Trello. I sign up with a free account using my work email instead of my gmail. When the problem happened I opened a ticket in my organization and the reply is that no one is in charge of this. They suggested to contact Atlassian support (what I can´t do as I have a free account). 

There were some other people that were using JIRA and they have the same problem at the same time with their accounts. So most probably someone in my organization changed something that killed all of the Atlassian accounts. But being a multinational with thousands of employees doesn´t help. I will never find out what happened.

I guess I will have to say bye bye to my boards .....

[Alex W]

Hey @Christian Villada, following on from what @Philipp Sendek said, I've looked at the account you used to raise this question, and it's currently active, so I'm assuming your Trello account is under another email, is that correct? 

I've raised a ticket for you with our Trello Support team so we can privately share the emails of your admins. We will need you to first share your work email so we can take a look at the account under this email. 

You can access your support ticket at https://support.atlassian.com/requests/TRELLO-213567/ and you'll be emailed updates. We'll reach out to you shortly.