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Bug report: unable to cancel (Google-SSO) login

Caspar Verhey
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March 7, 2025 edited

On trello.com > login, I made the unfortunate mistake to select my Google Single Sign-On account, which is (I know now) *not* the account my Trello is linked to. It is impossible to undo that selection.

After selecting Google SSO as the login option, Trello then says: "Looks like it's your first time on Trello. Do you want to create a new Trello account with the e-mail <...>? [Create your account] [Never mind]".

One would expect that clicking "Never mind" would ultimately allow us to select another account to log in with. Instead, whenever I now click "log in", I am not asked to login/select an SSO again, instead I am immediately returned to the same confirmation page, again asked to create a new Trello account for the Google SSO.

Probably fixable by removing cookies, but definitely a bug. This community doesn't seem like a proper place to report bugs, but it also seems the only place.

Screenshot.png

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Caspar Verhey
I'm New Here
I'm New Here
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March 7, 2025

Removing all cookies for trello.com, atlassian.com and atlassian.net worked.

Caspar Verhey
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 10, 2025 edited

Don't know who accepted this; it's a workaround and not an acceptable solution ;) 

Still hoping an employee will create a proper ticket.

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