I have a client that has a small number of Service Management users (10) but the entire company (~150) will be service management customers. Based on the documentation, I understand that an Atlassian Access license isn't needed for someone who will only be a Service Management customer, however, many of these customers are also Trello users. They don't necessarily need to be managed at this time in terms of their Trello access and usage, but they should be managed with regard to their Jira customer access.
Is it possible to manage them as customers without needing an Access license, since they are also existing Trello users? With the current setup, it seems we would have to have Atlassian access set up for all 150 users.
Hey @S. Langevine - I feel like the Access community would be better suited to answer your question as I can't answer questions re: JSM, do you mind raising this at https://community.atlassian.com/t5/Atlassian-Access/ct-p/identity-manager
What I will say from Trello's side is if you want a user to not be billable in Access if they have a Trello account is to put them in a non-billable policy.
Join the discussion on interview best practices and common pitfalls. Share your experiences and learn from others in the Atlassian Community.
Share you experiences!Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.