Outlook add-in greyed out on Mac client.

[Mason Ratcliff]

I have an end-user who is using the Trello Outlook add-in in a Mac environment.

The add-in is working fine on his laptop, but is not working on his Mac desktop.

I have looked for solutions online, as this isn't something I'm completely familiar with, but I'm not able to find information on the issue.

Any suggestions or documentation is greatly appreciated.

[Pete Mitchell · Accepted solution]

Hey Mason,

I've spoken with our team on this, but because Microsoft itself develops and maintains the Add-in, we're unfortunately not able to investigate or resolve the issue directly.

I'd recommend reaching out to their team here: trelloaddin@service.microsoft.com

Best,
Pete | The Trello Team