Browser version needs to be open when downloading attachments from desktop version

[rsats72]

Hello fellow Trello users,

Whenever I want to download an attachment from the desktop version it will only work if I am logged into the browser version.

Is there a setting within the desktop version that will stop this happening?

Many thanks.

Regards

Richard

[Felipe Kowalczuk]

Hi @rsats72 , 

We would like to thank you in advance for being part of our Trello community and we will try to solve your problem / need in the best way possible.

Regarding your question, you need to be logged in to your Trello account in one of the supported web browsers (Chrome, Firefox, Safari, Edge) to be able to open and/or download the attachments. Check our supported browsers here https://help.trello.com/article/735-what-browsers-and-mobile-platforms-does-trello-support

You might want to follow the desktop Trello app troubleshooting: 

• If you are using the Trello app for Windows, we recommend that you reinstall the app in order to log back into your Trello account. Download the app at [https://www.microsoft.com/en-us/p/trello/9nblggh4xxvw?rtc=1#activetab=pivot:overviewtab]
• If you are using the Trello app for macOS, we recommend that you reinstall the app in order to log back into your Trello account. Download the app at [https://itunes.apple.com/app/trello/id1278508951?ls=1&mt=12]

To check for more information about Attachments, check the article https://help.trello.com/article/769-adding-attachments-to-cards