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Can you help me recover my account?

George Lawrence
George Lawrence
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March 13, 2025

My Atlassian account was deleted yesterday without warning.

 

It uses email george.lawrence@umusic.com. 

 

Please can you help me recover it asap?

 

Thank you!

George

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 13, 2025

Hi @George Lawrence 

I can see that account has been blocked by an organization admin.  Since your domain is claimed, this makes that a managed account.  You'll need to reach out to one of your organization admins for this.  They would have to be the one to reactivate that account if they choose to.

There are also steps for this in Managed Accounts: Reactivate an account.

If you do not know who your organization admins are, let me know.  Perhaps we can create a support ticket to help identify them to you privately.

Andy

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Valerie Knapp
Valerie Knapp
Community Leader
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March 13, 2025

Hi @George Lawrence , welcome to the Atlassian Community and thanks for your post. We can't help you with this unfortunately so I have tagged the Atlassian support here to ask them to assist.

Someone should reply to you directly here.

Best wishes

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