Alert e-mails

[Derek Weaver]

Hi team. I use Trello to manage the tasks allocated to a group of volunteers that I coordinate. Trello used to send e-mails to members when anyone updated an issue. This seems to have stopped working. Is this a Trello change or is there a setting that I have inadvertently changed. Advice appreciated.

[Suvradip Paul]

Hi @Derek Weaver ,

Thanks for posting and welcome the community.

If any user is watching any card they would get response to any changes like adding comments, updating due dates, uploading attachments to the card. This can be for board, list also then it would be for the cards in that list and board.

Could you please check this guide - https://help.trello.com/article/793-receiving-trello-notifications and go to account settings and check the notification frequency whether it set to 'Never' or not? If it set to 'Never' then no emails would be sent.

[Derek Weaver]

Thanks for that. I had already checked that and I am set to instantly, but have not received any notifications for dome time. Any other ideas?

[Suvradip Paul]

Thanks @Derek Weaver  for your response. Is it working as expected from Notification Panel? I am just trying to figure out whether email notifications or both are affected.

[Derek Weaver]

Thanks for the response. If by the notification panel you mean do I get a red flag on items that have been updates, then the answer is yes, and the bell shows red as well. If you meant something different, perhaps you could clarify. 

[Suvradip Paul]

Yes, I mean that. Just sending the SS for reference. So, it's only with email notification, you are facing this issue.

[Derek Weaver]

Correct, only e-mails

[Suvradip Paul]

Hi @Derek Weaver ,

Alternatively, could you please setup a rule with Butler to send email notifications for any update in issues and see if you are getting emails or not?

[Suvradip Paul]

Check this article to start with Butler if not done yet - https://help.trello.com/article/1198-an-intro-to-butler.

[Derek Weaver]

Thanks, will do. 

[Suvradip Paul]

Please let me  know if that helped to sort out your issues. Thanks.

[Derek Weaver]

Yes I have sent an e-mail to myself on the action of adding an attachment and it worked

[Suvradip Paul]

Great! Please try with other action like comments and updating due dates and see it works or not.

[Derek Weaver]

Yes works fine on a comment.

[Suvradip Paul]

Could you please confirm if it solves your issue?

[Derek Weaver]

I will need to get a colleague to change something, so I will, but not immediately.

[Suvradip Paul]

Ok, if solves your query, then please accept this answer so that helps others in community.

[Derek Weaver]

This helps with my query. Through rules I can set up an alert to say that a change has been made on our Trello board. However I cannot find any way of adding details to the e-mail. The automatic e-mail that Trello sent previously included the title of the issue and a description of the change, e..g Fred moved the issue 12345 to archive. I cannot replicate this so would still be interested to know why the e-mails have ceased, and if they can be reinstated.

Thanks 

[Derek Weaver]

Just to add if I might, the help function in Trello carries the phrase "Also, by default, you will receive a notification email for any notifications that go unread within Trello". This is what has stopped working.