Changing email address and keeping history of original account

[Ali Banaee]

Hi

I work in a business where its members have been using Trello with their personal emails so far. Now that their business email addresses have been set up, we have asked them to switch to their new emails so that only business accounts can access the boards.

There is a problem regarding members who have been using Trello for their business & personal tasks simultaneously:

They have been asked to create new account which is invited to each board accordingly. Then, we have asked them to join their current tasks with their new account, which is followed by the removal of their original account, but any track, showing the members of the archived cards is lost. This matters because it is our only way to know who has done what.

Is there a way to do this in a way that history remains completely?

[Michael Pryor · Accepted solution]

If you already made new accounts using the business email there is no way to do it now. 

If they had not yet used their business email in trello they could have just changed the email address in their account. It won’t let them do they now this because that email already belongs to a different account. 

[Ali Banaee]

Yes, it makes sense.

They should change their email first, then create a personal account and move their personal boards to their own workspace.

Thank You very much.

[Ali Banaee]

By the way, if a new account with business email has just been created, would it work out if we simply delete this account and change the email instead?

[Michael Pryor]

Maybe? To be honest I’m not sure. 

[Ali Banaee]

I checked, it doesn't work out. Trello send an email stating that the email address is already associated with another Atlassian account.

[Michael Pryor]

You might have to delete the atlassian account and wait 30 days too or something like that.