Power-ups do not show on cards

rajp December 9, 2021

I previously enabled and used the salesforce power-up on my card but now it does not show.

Has something changed since the last set of UI changes?

1 answer

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Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 12, 2021

Hey @rajp - can you make sure you have the Salesforce power-up enabled, and check if you can see a Salesforce button in the header or in the Board Menu under Power-Ups?

A screenshot of what you're seeing may be helpful to troubleshoot. 

rajp December 13, 2021

Thanks for the reply, Alex.

Attached are some screenshots.  This had worked flawlessly before.

rajp

 

Screen Shot 2021-12-13 at 6.07.04 PM.pngScreen Shot 2021-12-13 at 6.07.33 PM.png

rajp January 1, 2022

Hi Alex or anyone,

 

Any clues from the screenshots?  Does the Salesforce power-up now need a Trello subscription level?

 

Thanks,

rajp

Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 3, 2022

Hi @rajp you don't need a Trello subscription to use Salesforce but you may require a Salesforce subscription.

Have you authenticated the Power-Up in Trello? 

rajp January 3, 2022

Hey Alex,

Yes, authenicated  to Salesforce before.  It just stopped working.  I've contacted "Support" to check if this is a bug.   I cannot get to edit previous automations either so perhaps it is a general issue with my account.

 

Thanks,

rajp

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