email to board not working

[Michael Streb]

I am not sure what changed, but forwarding emails to trello board has stopped working.  I have tried generating a new email and using that without success.  Also tried to powerup for SendBoard and got same result. Settings seem right, identifying the right place for card to be created, but I got nothing.  Also strangely, I must have a rule set up because those same requests ARE showing up on my calendar 

HELP!

[Mark Fowles]

Hi Michael, Mark from SendBoard here.

If you are seeing the same problem with email-to-board AND with the SendBoard Power-Up, then I suspect it's a bigger issue than simple config.

Perhaps you have a Butler rule that is automatically archiving or moving cards?

If you look at the activity feed in the right-hand menu of your board, you should be able to see if there is anything strange happening there.

I hope this helps!

[Iain Dooley]

@Michael Streb have you tried checking in the board's activity feed for new comments being created on archived cards?

[Stephen Addis]

Think there is an option to change the email address, get it to regenerate and assign a new one.

Would go in and copy the current one, and reset it in your email account, adding to contacts and deleting any old from the autocomplete.