Results for custom field not displayed

[John Britton]

[See also my post https://community.atlassian.com/t5/Trello-questions/How-can-I-fix-conflicting-results-for-custom-field-data/qaq-p/2532278 - that post and whats below seem to be related]

I exported csv of board and custom field name shows but the data for that field doesn't show for some lists.  It does export same custom field data correctly for other lists.  I can't see a reason for exporting from some list and not others.  This was my first export from Trello, I'm using Trello Premium on 14 day trial.   Thanks for your help.

[Alina Kurishko · Accepted solution]

Hi John, 

Welcome to the Atlassian Community! 

I'd like to point out the same issue as in the answer to your other community post - https://community.atlassian.com/t5/Trello-questions/How-can-I-fix-conflicting-results-for-custom-field-data/qaq-p/2532278#M84888

It doesn't look like the default Trello custom fields which isn't reflected in your export. Are you using any Power-Up to input these fields?

If you can't locate any Power-Up you might be using, could I ask you to create a ticket through https://trello.com/contact? This gives us access to a few more tools to help investigate, and we can discuss information that can't be shared in the community.

Alina | The Trello Team

[John Britton]

Hi Alina, thank you. I'm a bit ignorant about power-ups, I didn't set the board up, this is what I see if I click on that menu item:

[Alina Kurishko]

Yep, that's the one! This Power-Up wasn't developed by Trello (but by Amazing PowerUps developer company instead - https://trello.com/power-ups/60e068efb294647187bbe4f5). 

Unfortunately, I don't have any information on this Power-Up or what you'd need to do to get its data reflected in the export.

I'd recommend using Trello's default Custom fields feature to ensure the information stored in those fields is included in the export. 

Alternatively, you can try reaching out to the team who developed the Power-up directly, as they should be able to help you with this. You can contact them by emailing them at support@amazingpowerups.com.

Hope this information helps! 

Alina | The Trello Team

[John Britton]

Thanks a bunch Alina, very helpful.  I'll talk to our board's admin about this.

Regards

John