Using Outlook Rules to auto-forward email to a Board doesn't work

[dwyer.donna]

I can forward the same email manually and it shows in Trello but when I user Outlook Rules, it does not. It does show in my Sent folder.

[Mike]

Hi Donna,

Sorry to hear! It sounds like, even though the email is showing up in your Sent folder, it may not have been sent successfully at the server level—we've seen a few reports like this in the past, and this post from Microsoft may offer some direction: https://partnersupport.microsoft.com/en-us/par_servplat/forum/par_exchserv/outlook-rule-is-not-forwarding-emails-to-external/9871dbd6-fb42-4378-aea0-83b66561af45?auth=1

Given that you can forward an email manually, we know the email-to-board address is generally working.

If that link doesn't help, we can take a closer look via https://trello.com/contact!