Getting used from classic Jira to JSM

[René Grämer]

As a long time user of Jira and its functions we got introduced to Jira Service Management. Still figuring out the structure done by someone who pulled something like Service Center functions over a project management tool. 

Love Jira and maybe start to love JSM, if it becomes more customizable and I'm able to  get rid of 80% of useless efficiency blockers when preparing and responding complex processes to our customers or our mail input queue doesn't blow up small images to make customer text hard to find. 

[Jitin Chugh]

Happy to know what changes are you expecting so that we can get them developed within Jira / JSM.

[René Grämer]

Wow, great, and sure, I'll compile a list! 

[Jitin Chugh]

@René Grämer : Please update if you are done with the product backlog for us :)

[Lauren Allen]

Yeah, that image reszing thing is frustrating. Email signatures with an image become the biggest part of the comment.  

[Jitin Chugh]

could you please elaborate with any screenshots

[Lauren Allen]

@Jitin Chugh  I realise this might be a DC thing and not cloud, but this is what happens to any signature blocks when an email is sent to our JSM instance. Compared to how it looks normally below.