Say hello and tell us: what's on your desk?

[Monique vdB]

@Alice also a huge fan! I haven't been to London in decades so have not had the chance yet to visit 221b -- and sadly no Cumberbatch either :)  But it's a great show. I've also been known to read Sherlock fanfiction, but don't tell anyone 🤣

[A.]

@Monique vdBwhenever you want! I'm a huge fan of Sherlock, I visited 221b but only the shop, not the museum unfortunately. I'm currently half way through the stories (I have the huge Kindle edition with them ALL) and sadly never met Cumberbatch. What about you? 🙂

[A.]

Oh nice @Community Manager! You took the touristic way 😉 try to come here next time, we have mountains! And, not to brag, but Turin is often described as a little Paris!

[Monique vdB]

@Alice we also need to talk about Sherlock -- love the sign and underground map!  Have you visited 221b? Read all the stories? Met Benedict Cumberbatch? 😉

[Erica Moss]

@Alice Love it. 🙂 I visited Venice (+ Burano & Murano), Rome, Ravello, Sorrento & Capri. I still daydream about Venice: https://www.instagram.com/p/BTPY3u-DzTl

[A.]

I live near Turin which is in Piedmont (north-west), the less touristic side of Italy but I enjoy it :)

Where have you been @Community Manager?

[Erica Moss]

@Alice Where in Italy? I miss it terribly (and by that I mean I've been there once and am desperate to go back 🙈)).

[Erica Moss]

Glad to have you, @Gergő! 🙂

[A.]

Thank you, @Thomas Schlegel! :)

[Thomas Schlegel]

Hello and welcome to our community,  @Alice - it's never too late for the party 🎉 😄

[Erica Moss]

Hi, @eb_purdys — welcome to the party! 😄

[eb_purdys]

Hi! I'm here to gain way more knowledge about JIRA admin capabilities. Nice to see this community in action.

[Erica Moss]

Welcome, @alex ostritsky! 👋🏼

[alex ostritsky]

Hey Madeline

We are using (piloting) Service Desk. Subscription we bought has confluence licenses as well. We are very early on in the project and the pilot and just setting up our projects to see how they work. One question that came up right away is about KB. Is there a standard KB available for traditional desktop support (is computer on ? is your internet up ?) - or are we going to end up writing our own KB for basic stuff ?

[MadelineBarr]

Hi Alex,

I am a JIRA Software and Confluence application admin at McMaster University (an hour from Toronto) and we also use ITIL.

Which JIRA application are you using?

We use JIRA Software for the Agile tools, but we also have JIRA Service Desk (I don't admin that system but I am familiar with it). We also have JIRA Software and Confluence 'talking' to each other. 

We are planning on creating our knowledge base in Confluence and connecting it to JIRA Service Desk soon. I will be heavily involved with this and I've done it before in a sandbox environment.

Welcome to the community. 

Madeline

[MadelineBarr]

Oh that's so cute! Love it!

[Erica Moss]

@Adil Qureshi 😍😍😍

[Adil Qureshi]

@Monique vdB @Community Manager I have posted on the pets forum!! 

[Monique vdB]

Goldendoodle pictures can be put here for your convenience: https://community.atlassian.com/t5/Off-topic-discussions/Friday-fun-show-us-your-pets/td-p/637317

[Erica Moss]

Welcome, @Adil Qureshi! I think we need a follow-up post with Goldendoodle pics. Just sayin'!

[Matt Altieri]

Nice to meet you both @Monique vdBand @Community Manager! Glad to be a part of the community ... I should have joined sooner! Oh well, better late than never. 

Thank you both very much for the warm welcome! :)

[Erica Moss]

@Matt Altieri Wow, I feel like I know you already! Such a great intro post. With your expertise & passion for Atlassian, you're a great candidate for our Community Champion program — look forward to seeing more of you!

[Monique vdB]

Yay, welcome to the community! I always wanted a desk fish too but didn't want to have to keep it alive. (I loved those ecosystem balls until I found out they were inhumane.) Here was my solution. Her name is Francesca, aka Bubbles.

You may also want to check out the vendor guidelines if you haven't already. We offer the option for vendors to write general interest articles for the community. You're clearly a great writer and I bet you could write some awesome articles :)  

[Erica Moss]

@Shannon Meehan _K15t_ I honestly don't know how he did what he did for 2+ years! Important to note: Ben is no longer in the lead role, but I have high hopes for his replacement!

[Shannon Meehan _K15t_]

Hi @Community Manager - also love the taco, but more intrigued by Dear Evan Hansen. I just read a great article about it in the New York Times which highlighted the emotional rollercoaster that Ben Platt takes on each night and how incredible he is in the role. Definitely on my list for my next trip to New York!